Customer Service Supervisor - 1480
Customer Service Supervisor - 1480
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Job Description
A company in Brooklyn NY is seeking a Customer Service Supervisor to lead its internal payroll team. This role involves supervising a small group of representatives ensuring exceptional service delivery and maintaining smooth payroll operations. The ideal candidate will have proven management experience a strong understanding of payroll processes and a customerfocused mindset.
Responsibilities Include:
- Supervising daily operations of the payroll customer service team.
- Training supporting and mentoring team members to enhance performance.
- Managing escalated inquiries and resolving issues efficiently.
- Ensuring compliance with payroll policies and procedures.
- Monitoring team productivity and implementing improvements as needed.
Ideal Qualifications:
- Proven experience in a supervisory role preferably within a customer service environment.
- Solid understanding of payroll processes and procedures.
- Strong communication leadership and problemsolving skills.
- Ability to manage multiple tasks and work effectively in a fastpaced environment.
- A customercentric approach with a focus on delivering highquality service.
This role is ideal for someone who thrives in leadership positions and has a passion for both customer service and operational excellence.
Salary: $80k $90k/Year
Required Experience:
Manager
Employment Type
Full-Time
