IT Technician Part-Time Event Based

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

This parttime position provides IT support for UBS Arena along with the systems networks and telecommunications for functions including concerts sports events watch parties meetings and conventions presentations and news conferences. This position is responsible for responding to enduser requests in a timely manner under the direction of fulltime IT staff members

Our Game Plan

The Technician reports directly to the Manager of Technology. The Technician is responsible for assisting with the oversight and maintenance of the IT network infrastructure and cybersecurity within the organization. This position will maintain and improve a stateoftheart converged network with over 1000 WAPs by performing duties as directed. The role will assist with the management of infrastructure oversight for all network operations including switching firewalls wireless networks RF coordination and procurement. The ideal candidate will be experienced selfdirected helpdesk ticket completion. The candidate will also be a handson professional who enjoys rolling up his or her sleeves working as part of a team and jumping between disciplines to achieve goals.

How to Make the Team

Our team is committed to customer service and providing our customers an exclusive and unparalleled venue experience.

Show Us You Can

• Help coworkers troubleshoot technology issues as they present themselves.
• Configure new hardware on the network.
• Complete HRrelated technology tasks such as new hires departing employees etc.
• Support the Manager on Duty on event evenings to cover Technologyrelated issues.
• Support in the development and deployment of the organizations network infrastructure.
• Maintain and improve network resilience.
• Assist with maintenance of Cisco phone system
• Collaborate with internal groups to achieve successful delivery and avoid/mitigate adverse outcomes.
• Configure and deploy enterprise tools shared across the org including initial and ongoing support.
• Identify opportunities for improvement within the network and make recommendations based on best practices and observations.
• Develop and maintain support maintenance procedural and other documents for use by all levels of support personnel as well as enduser documentation.
• Keeping cybersecurity in front of mind lead users into best practices for safe sharing of information.
• Monitor best practices for data security and sharing.
• Support install and configure network technology for headquarters remote offices and remote employees.
• Respond to incoming support issues via phone email and the web while providing positive customer service experiences.
• Work helpdesk tickets efficiently.
• Establish maintain and monitor usercentric support practices.

This role will pay an hourly rate of $18.75 to $25.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 18 2025.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide all end users and guests a positive first impression by offering World Class Service
• Monitor service desk ticketing system and resolve tickets in an efficient manner
• Respond to all IT incidents during assigned shifts onsite or via phone or email
• Troubleshoot and resolve a variety of computer issues
• Enforce IT policies and procedures document work appropriately
• Remove malware and install utility software to protect various systems and enforce computer security measures
• Install hardware and software including the imaging / global install of Windows / MacOS / iOS.
• Maintain all enduser equipment including laptops desktops mobile devices docking stations monitors and peripheral equipment
• Assist in the resolution of issues that arise with multifunctional devices and printers
• Assist with wireless and wired networking and telecommunications systems as directed
• Follow established SOPs for preevent facilities checks and follow departmental notification SOPs for issue resolution
• Any additional tasks deemed necessary for proper performance of IT department responsibilities

Your Qualifications

• Bachelors degree in Computer Science or Information Systems (or equivalent experience).
• Minimum of two 2 years of progressive network experience.
• Experience working with a large scale network; multisite IT operations environment preferred.
• Support level knowledge of Cisco technologies including but not limited to routing switching wireless VoIP DNA center is preferred.
• Strong knowledge of Cisco Firewall technologies both hardware and software
• Strong knowledge of Cisco IOS
• Strong knowledge of network concepts including but not limited to netmasks VLANs ACLs DHCP DNS VRRP NAT MAB and IP SLA.
• Must have the ability to recognize problem areas define solutions and implement those solutions promptly.
• Able and willing to work nontraditional hours including evenings and weekends as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.