Case Manager Scattered Site Housing Downtown

Job Title: Case Manager Scattered Site Housing

Reports To: Program Manager

Status:NonExempt (Hourly) FullTime NonManagement
Hours:MondayFriday 8:00am4:30pm
Location: The Nest 222 South Hill St. 7th Floor Los Angeles CA 90012
Benefits: Medical Dental Vision Retirement Planning 403b) Employee Assistance Program (EAP) etc.

Openings: 2

SUMMARY

As part of a multidisciplinary team the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager will work with clients to assess housing stability provide stabilization services and coordinate multiple services to meet each clients specific needs related to housing health mental health and income.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness complex trauma medical mental health and substance use
2. Ensure that case management services to clients are reflective of the Whatever It Takes model which emphasizes customer choice harm reduction traumainformed care and psychosocial rehabilitation
3. Ensure that each client on caseload has an uptodate and comprehensive biopsychosocial assessment and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
4. Collaborate with each client to develop creative goal plans aimed at improving overall wellbeing and housing stability; review and update quarterly and upon completion of goals
5. Develop and maintain a complete accurate and current client file with all required documents and data in agency records and electronic databases
6. Document all client contacts in PIP format (Purpose Intervention Plan) and in accordance with Housing Department productivity expectations
7. Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
8. Maintain confidentiality of client files per HIPAA and all applicable guidelines
9. Responsible for coordinating appointments transportation and followup services for clients accessing primary health care mental health care recovery services and other community resources
10. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
11. Develop effective trusting relationships with clients with a focus on facilitating independence and maintenance of improved physical and mental health
12. Assist in the screening assessment and enrollment of clients including orientation to program policies resources and goals
13. Maintain a current thorough knowledge of community resources and utilize them to provide comprehensive wraparound services to clients
14. Assist clients with becoming involved in daily activities scheduling and attending appointments budgeting socialization health maintenance sense of community and progress in recovery
15. Work cooperatively and cohesively with other clients of the staff team including participation in weekly staff meetings and staff trainings

QUALIFICATIONS

1. Valid CA Drivers license reliable car auto insurance and an acceptable driving record
2. Able to transport clients in your vehicle
3. Bachelors degree preferred; or a minimum two years case management experience working with individuals experiencing homelessness preferably those living with mental illness and/or substance addictions or an equivalent combination of education and experience
4. Demonstrated knowledge of case management

1. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
2. Skill in nonviolent crisis intervention
3. Computer literate; able to effectively use computerized database for client file management with basic skills in Microsoft Word Outlook and Excel programs
4. Detail oriented with strong time management organizational written verbal interpersonal and computer skills

1. Able to obtain and maintain CPR/1st Aid certification

1. Minimum 30 WPM typing speed preferred

WORK ENVIRONMENT

1. Combination of field and office environment
2. Regularly required to sit stand bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold heat dust noise and odor
6. May need to bend stoop twist and sit throughout the day