Customer Support Coordinator Entry Level Full-Time Fully Remote

Department: Customer Service

Reports To: Customer Support Team Leader

Location: 100 Remote (Based in Lebanon)

Employment Type: Fulltime EntryLevel

About Azurreo

Azurreo is a telecommunications company specializing in network solutions testing and integration services. We provide innovative highquality services to leading telecom operators and technology providers worldwide. Our core activities include network deployment maintenance optimization and support ensuring seamless connectivity and high performance for our clients.

As a Customer Support Coordinator you will play a crucial role in delivering technical assistance troubleshooting ITrelated issues and ensuring exceptional customer experiences. This is an excellent opportunity for IT professionals looking to build their careers in a fastpaced global telecom environment.

Job Summary

The Customer Support Coordinator serves as the first point of contact for customers providing technical support troubleshooting guidance and ensuring smooth problem resolution. This role requires a strong IT background experience in remote troubleshooting and the ability to communicate complex technical concepts in a simple and clear manner.

You will work closely with internal technical teams contributing to customer success documentation and process improvement.

Tasks

Key Responsibilities

1. Customer Support & Technical Issue Resolution

• Respond to customer inquiries via phone email and chat in a professional and timely manner.
• Diagnose and troubleshoot technical issues related to server configurations network performance software applications and installations.
• Provide stepbystep guidance to customers ensuring effective problem resolution.
• Escalate complex technical issues to appropriate teams and follow up on resolutions.

2. Technical Assistance & Documentation

• Assist customers with installing and configuring new sites and applications on servers.
• Maintain detailed records of customer interactions troubleshooting steps and resolutions in the CRM system.
• Contribute to internal knowledge bases FAQs and technical documentation to improve efficiency.

3. Process Improvement & Training

• Identify recurring issues and suggest enhancements to technical support workflows.
• Support training initiatives for new team members and help improve internal processes.
• Stay updated with industry best practices and emerging telecom technologies.

4. Reporting & Analysis

• Monitor and analyze customer support trends to identify areas for improvement.
• Provide feedback to management regarding recurring customer pain points and technical challenges.

Requirements

Qualifications & Skills

Education & Experience (Required):

• Bachelors degree in IT Telecommunications Computer Science or a related field.
• 12 years of experience in technical support remote troubleshooting or IT helpdesk.
• Experience in telecom networking or customer support is required.

Technical Skills:

• Strong knowledge of server configurations software applications and troubleshooting.
• Experience with remote support tools ticketing systems and CRM platforms.
• Understanding of network protocols DNS SSL FTP and basic networking concepts.
• Ability to perform basic server maintenance and troubleshooting.

Soft Skills & Competencies:

• Excellent verbal and written communication skills in English.
• Strong problemsolving and analytical thinking abilities.
• Ability to explain technical concepts in a simple and clear manner to nontechnical customers.
• Highly organized detailoriented and able to multitask in a remote environment.
• Adaptability and flexibility to work across different time zones when required.

Benefits

What We Offer

Competitive salary

Paid time off and public holidays

Professional development and career growth opportunities

A dynamic fully remote work environment with global exposure

Handson experience in the telecom and IT support industry

Join Us!

If you are passionate about technology love problemsolving and enjoy working in a customerfacing role wed love to hear from you! Apply today and be part of a global leader in telecommunications!