Customer Service Officer
Customer Service Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
Customer Service & Account Management:
- Act as the primary point of contact for key customers handling complex import/export inquiries and escalations.
- Provide professional consultation on shipping schedules customs clearance freight rates and regulatory compliance.
- Build and maintain strong relationships with customers suppliers and international partners.
- Resolve customer complaints effectively ensuring high service levels and client satisfaction.
- Train and mentor junior customer service officers to improve team performance.
Import & Export Operations Coordination:
- Oversee the endtoend import/export process ensuring smooth cargo movement and timely delivery.
- Liaise with freight carriers customs brokers warehouse teams and suppliers to coordinate shipments.
- Monitor and ensure compliance with international trade regulations customs laws and Incoterms.
- Proactively identify potential shipping issues and provide solutions to minimize delays and costs.
Documentation & Compliance:
- Ensure accuracy in all shipping documents including bills of lading (B/L) commercial invoices packing lists and customs declarations.
- Review and validate documentation for customs clearance regulatory compliance and trade finance.
Shipment Tracking & Reporting:
- Monitor shipment movements track key performance indicators (KPIs) and report on service efficiency.
- Analyze shipping trends identify process improvements and recommend costsaving measures.
- Prepare performance reports for management and provide insights on service optimization.
Job Requirements:
- Diploma or Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
- Minimum 5 years of experience in Air/Ocean Import and Export freight forwarding logistics or import/export operations.
- Strong knowledge of international shipping customs clearance and regulatory requirements.
- Proficiency in Microsoft Office (Excel Word Outlook) and logistics software (e.g. CargoWise SAP or other TMS).
- Excellent communication problemsolving and negotiation skills.
- Ability to work independently handle highpressure situations and make quick decisions.
- Fluency in English and Mandarin because have to communicate with international client.
Employment Type
Full Time
