Customer Service Associate
Customer Service Associate
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$ 26 - 27
1 Vacancy
Job Description
Company Details
This role will be based in our West Hartford CT office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
#LI-hybrid
The company is an equal employment opportunity employer.
Responsibilities
As a Customer Service Associate you will be responsible for providing excellent and timely customer service and support to our jewelry insurance clients. You will need to obtain a Property & Casualty license within 4 months of employment. The company will pay for your time and fees associated with obtaining the license.
We are open to candidates with prior customer service experience (any industry is fine) or recent college grads looking for an opportunity to start a career in the insurance industry!
What you can expect:
- Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education
Well count on you to:
- Answer customer phone calls and return messages from our policyholders and prospective customers (will train)
- Respond to customer emails and requests for information
- Process endorsements and change requests for clients
- Interact with vendors and partners who work with Lavalier (jewelry insurance)
- Assist with processing policies and obtaining policyholder information
- Complete data entry and/or upload of large schedules and other data
- Projects and other work as assigned
Qualifications
What you need to have:
- Prior customer service experience (any industry); or recent college grad
- Ability to obtain a Property & Casualty license within 4 months of employment (we will pay for your time and fees associated with obtaining the license)
- Incredible empathy and understanding of the needs of our customers you will be an excellent pro-active advocate for Lavalier customers (jewelry insurance) and are passionate about their service experience
- A passion to provide outstanding account support you love to pull out all the stops to support your team in order to provide exceptional customer service
- Exceptional oral and written communication skills your communication style is flexible to the situation you communicate clearly and with a purpose
- Proficiency with technology resources
What makes you stand out:
- Bachelors Degree or equivalentexperience
- Calm under pressure you have excellent organizational skills integrity and great follow-through on tasks
- Work collaboratively with colleagues at all levels of the organization
- You have a strong sense of accountability; and a natural curiosity
- You love learning how things work and you are always looking for innovative improvements
Additional Company Details
Target Hourly Range: $26.00 - $27.00
There is potential for the role to become Temp to Perm. Should the role become Perm wed offer a competitive compensation plan and robust benefits package for full time regular employees including:
Eligible to participate in annual discretionary bonus
Benefits include: Health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
IC
Employment Type
Unclear
