IT Event and Executive Engagement Specialist

Visa Corporate Technology Support has embarked on a significant transformation rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy we are aligning operational functions into a single area focused on providing worldclass support. The IT Event and Executive Engagement Specialist responsible for managing the of highquality events and executive engagements. This role will work closely with the Senior Manager to ensure seamless event operations from planning to and provide technical expertise in video production. The Lead Specialist will coordinate with internal and external stakeholders oversee technical setups and mentor junior team members.

This role places the successful candidate at the forefront of enduser interactions. This position requires technical versatility strong customer service skills and the ability to work efficiently in a dynamic fastpaced environment.

Key Focus Areas:

• Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism empathy and efficiency.
• Proactive Problem Solving: Identify issues before they escalate using strong analytical and diagnostic skills to minimize downtime and ensure highquality service delivery.
• Technology Optimization: Continuously refine and improve support processes adopt best practices and seek opportunities to enhance the enduser computing environment.

Essential Functions:

• Event Planning and :
  • Lead the planning and of events including live streaming and video production.
  • Develop detailed event plans timelines and checklists to ensure all logistical elements are covered.
  • Coordinate with internal teams vendors and venues to ensure all technical requirements are met.
  • Ensure all events meet the organizations quality and branding standards.
• Technical Coordination:
  • Oversee the setup and operation of AV equipment including cameras microphones mixers and lighting.
  • Act as the primary point of contact for eventrelated technical issues and troubleshooting.
  • Ensure technical readiness for all events conducting preevent checks and rehearsals.
  • Manage live streaming platforms ensuring smooth and uninterrupted streaming during events.
• Team Leadership:
  • Mentor and support junior team members providing guidance and training as needed.
  • Foster a collaborative and highperformance culture within the team.
  • Delegate tasks effectively ensuring team members understand their roles and responsibilities.
• Stakeholder Collaboration:
  • Work closely with Executive IT and other internal stakeholders to ensure seamless event operations.
  • Coordinate with external vendors to manage budgets vendor contracts and servicelevel agreements (SLAs).
  • Communicate effectively with all stakeholders providing regular updates on event progress and any potential issues.
• PostEvent Analysis:
  • Conduct postevent evaluations gathering feedback from stakeholders and attendees.
  • Identify areas for improvement and implement changes to enhance future events.
  • Prepare detailed reports on event performance including metrics on attendance engagement and technical performance.
• Technical Expertise:
  • Extensive experience in event operations and video production.
  • Proficiency in live streaming platforms (YouTube Live Facebook Live Twitch Zoom Microsoft Teams).
  • Strong technical skills with video editing software (Adobe Premiere Pro Final Cut Pro).
  • Familiarity with industry standards such as:
    • Video Codec Standards: H.264 H.265
    • Audio Standards: AAC Dolby Digital
    • Streaming Protocols: RTMP HLS DASH
    • Resolution Standards: HD Full HD 4K
    • Production Tools: Adobe Premiere Pro Final Cut Pro Avid Media Composer
    • AV Equipment: Cameras (DSLR Mirrorless Cinema) Microphones Mixers Lighting Equipment
• Communication:
  • Excellent communication and interpersonal skills to liaise effectively with stakeholders at all levels.
• ProblemSolving and Adaptability:
  • Ability to manage highpressure timesensitive events with a calm and strategic approach.
  • Strong problemsolving skills to handle complex event or production challenges.
• Organizational Skills:
  • Exceptional organizational and multitasking abilities to manage multiple events simultaneously.
  • Detailoriented with a focus on delivering highquality results.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
• Bachelors degree in Event Management Communications Media Production or a related field.
• Minimum of 5 years of experience in event operations and video production.
• Proven track record of managing highprofile events.
• Experience working with executive teams and managing vendor relationships.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 0.00 to per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime