Primary Support Engineer
Primary Support Engineer
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Job Description
CyberArkPrimary Support Engineers provide multiple channels of technical assistanceto help ensure their customers are securelyand properly usingtheir Machine Identity Securityproducts.
- Comfortable with occasional early morning or late work and rotating on call workincluding weekend.
- Technical support of customers purchasingand using Machine Identity Security products.
- Assistin the design of technical solutions for customers based on CyberArks Venafi and partner products and technology.
- Work closely with Sales team to ensure cohesive product and services solution.
- Communicate proactively customer problems and record all customer interactions in our CRM system.
- Assist the Customer in performing the installation and customization of Venafi products in the customers environment.
- Establish and maintaineffective working relationships with clients.
- Work effectively with QA and development to troubleshoot and resolve complex product issues.
- Travel up to 20 within US or International a possibility.
- Help create and deliver product training
- Help write product knowledge base
The ideal team memberwill be armed with:
- Enterprise level troubleshooting and Support experience
- Public Key Infrastructure (PKI) including technology standards and implementations.
- Securing Internet applications e.g. cryptography standards techniques.
- Understanding of large network design layoutand operations.
- Directory technologies and standards e.g. LDAP Active Directory.
- Database (MS SQL/MySQL) experience including the ability to write queries.
- Excellent presentation verbaland written communications skills.
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Qualifications :
- Bachelors degree is a plus!
- Experience using CyberArks Venafis products.
- Experience with Web application technology (MQ Mainframe WebSphere IIS F5s) environments a plus.
- Understanding of web application design and implementation.
- Basic scripting or coding understanding. (Bash PowerShell C# Python)
- Experience working with APIs
- Experience working with complex computing systems.
- Direct security or systems management industry experience.
- CISSP or other security certificates a plus.
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $69000 $96000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
