VIP Account Manager
VIP Account Manager
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Job Description
Communicate closely with VIPclients through various communication channels: Viber Telegram WhatsApp incoming calls online chats and email;
Analyze customer complaints and suggestions monitoring of their actions search for opportunities to improve customer experience;
Analyze customer account and create an activation plan for each individual customer;
Performs daily analysis of client activity and its reactivation;
Work with significant deposits/withdrawals of VIP and preVIP clients;
Work on increasing the amount of deposits/turnovers of VIP clients;
Deal with unsuccessful deposits/withdrawals;
Work on group and individual performance indicators.
Qualifications :
Ability to work at night shift;
Experienced in customer service/sales from 1 year;
English at least Intermediate;
PC skills (Word Excel and other programs);
Knowledge of the process of successful cooperation with clients experience patiently and actively listening to the client;
Sociability and independence attention to detail organization and multitasking.
Additional Information :
Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes even Massage!
Ready to Take the Leap
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK we believe that our people are the driving force behind our success. Together we can achieve great things and push the boundaries of whats possible in the iGaming industry.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
