Executive Experience Coordinator - German speaking
Executive Experience Coordinator - German speaking
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Job Description
Job Description
Were seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a highenergy professional who thrives in a fastpaced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator youll be the driving force behind our Innovation Centers daily operations ensuring every customer interaction is seamless and memorable. Youll work alongside our Strategic Program Managers to bring executivelevel customer experiences to life.
Key Responsibilities:
- Serve as the operational and logistics guru for our Innovation Centers ensuring a worldclass environment for customer engagements
- Coordinate and manage all logistics for executive Programs from room setup to catering and make in room content changes such as signage and passive branded screens
- Maintain the Innovation Centers pristine condition and readiness for highprofile customer visits
- Collaborate with facilities and workplace services to ensure optimal center operations and customer service
- Partner with Executive Experience Consultants to execute sophisticated customer engagements
- Partner with the Head of Centre Lead on the smooth running of the center
- Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers
- Coordinate with presenters subject matter experts and executives to ensure seamless delivery
- Handle all preactivities and coordination including agenda logistics boardroom and site planning and stakeholder communication
- Serve as the primary point of contact for operational matters with internal teams and external vendors
- Build strong relationships with sales teams marketing facilities and catering partners
- Coordinate with global teams to maintain program consistency
- Create a culture of excellence and white glove service
- Manage vendor relationships and deliverables effectively while overseeing budget management for the program
- Proactively identify and implement process improvements
- Contribute creative ideas to enhance the customer experience
- Lead initiatives and participate in tiger teams on a casebycase basis
Qualifications :
Required Skills:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 5 years of experience in event coordination executive support or customer experience roles
- Proven track record of managing complex logistics and stakeholder coordination
- Strong proficiency with business systems (CRM Microsoft 365 scheduling tools)
- Experience in a hightech or professional services environment preferred
- High energy and positive attitude with a true passion for customer service
- Exceptional attention to detail and organizational skills
- Strong problemsolving abilities and grace under pressure
- Natural ability to anticipate needs and take proactive action
- Excellence in written and verbal communication
- Ability to maintain composure and professionalism in fastpaced situations
Work Environment:
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation generous benefits and a professional yet relaxed atmosphere.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
