VIP Support Engineer L2 NE
VIP Support Engineer L2 NE
Posted on :
13-03-2025
Employer Active
1 Vacancy
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Jobs by Experience
5years
Yearly Salary
40000 - 40000
Vacancy
1 Vacancy
Posted on :
13-03-2025
Job Description
Are you ready to take your career to the next level If you are passionate about providing exceptional technical support and thrive in a fastpaced environment we want to hear from you! Join our team as a VIP Support Engineer L2 and make a meaningful impact by helping our valued clients resolve their technical challenges.
Your Role:
As a VIP Support Engineer L2 you will be the goto technical expert for our VIP users ensuring they receive toptier support and seamless IT experiences. You will address and resolve complex hardware software and networking issues while providing personalized assistance. Your role will involve troubleshooting guiding users through technical solutions and collaborating with other support teams to maintain system functionality and satisfaction.
Key responsibilities include:
- Providing dedicated VIP support for hardware software and networkrelated issues.
- Assisting users with application installations device setups and system configurations.
- Conducting remote troubleshooting and testing alternative solutions to resolve issues efficiently.
- Customizing desktop applications to meet individual user needs.
- Logging technical issues resolutions and feedback for continuous improvement.
- Escalating unresolved problems to higherlevel support teams when necessary.
- Delivering highquality customer service with a professional and customerfocused approach.
- Supporting device imaging configuration and deployment through the network.
- Offering VIP walkin center support and onsite assistance as needed.
Requirements
What You Need:
- Proven experience as a Desktop Support Engineer Technical Support Engineer or similar role.
- Expertise in Windows 10 & 11 Office 365 OneDrive Intune and ServiceNow platforms.
- Handson experience with Windows/Linux/Mac OS environments.
- Knowledge of office automation tools and peripherals (e.g. printers scanners).
- Familiarity with network security practices and antivirus programs.
- Strong troubleshooting skills with the ability to provide clear stepbystep instructions remotely or onsite.
- Excellent problemsolving abilities and multitasking skills in a fastpaced environment.
- A customeroriented mindset with exceptional communication skills.
- A Bachelors degree in an ITrelated field or equivalent work experience.
- Native Language is required
Preferred qualifications include:
- Experience analyzing business requirements and translating them into technical solutions.
- Familiarity with Agile methodologies.
- Experience supporting VIP clients or executives
Benefits
At our company we believe in empowering our employees to grow professionally while making a meaningful impact. By joining us as a VIP Support Engineer L2 you ll:
- Work closely with highprofile clients in a dynamic and fastpaced environment.
- Gain exposure to cuttingedge technologies and innovative IT solutions.
- Be part of a collaborative team that values your expertise and contributions.
- Receive opportunities for continuous learning and career advancement.
- Enjoy a supportive workplace culture that prioritizes employee wellbeing.
If you are passionate about delivering exceptional IT support while working with industryleading tools and technologies we invite you to join our team!
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Education
Bachelors
Employment Type
Full Time
Key Skills
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