IT Helpdesk Technician
IT Helpdesk Technician
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ZAR ZAR 18000 - 28000
1 Vacancy
Job Description
Are you passionate about technology and problemsolving We are looking for an IT Helpdesk Technician to provide technical support and ensure smooth IT operations within our organization.
Responsibilities:
- Provide firstline technical support to employees via phone email and in person.
- Troubleshoot hardware software and network issues efficiently.
- Install configure and maintain computer systems printers and other IT equipment.
- Assist with setting up user accounts permissions and passwords.
- Escalate complex issues to higherlevel IT support when necessary.
- Maintain accurate records of issues and solutions in the ticketing system.
- Ensure security protocols and best practices are followed.
Requirements:
- Previous experience in an IT support or helpdesk role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking Active Directory and Office 365.
- Excellent problemsolving and communication skills.
- Ability to work independently and as part of a team.
Qualifications (South Africa):
- Matric (Grade 12 Essential
- ITrelated diploma or degree (e.g. Information Technology Computer Science) Advantageous
- A N Certification Preferred
- Microsoft Certified: Modern Desktop Administrator Associate (MD100 MD101 Advantageous
- CCNA (Cisco Certified Network Associate) Beneficial for networking roles
Take the next step in your IT career and apply today!
Employment Type
Full Time
