Manager Media Measurement
Manager Media Measurement
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Job Description
Media Measurement Singapore team has been established since 2015 as an integral part of GfK/NielsenIQ Group and is working on various studies regarding the measurement of media consumption in Singapore and in the region. We are looking for a highly motivated Manager/Senior Manager in Client Service who will be able to deliver high quality of service to our end client. The Manager works in close collaboration with Senior Management Project Management (PM) and Operations (OPS).
In this role of Manager/Senior Manager in Client Service you will be responsible for relationship management with Singaporebased clients through regular communication to understand their needs for media research and strategic analytics and insights.
RESPONSIBILITIES
The Manager role will focus more on
- Client satisfaction and relationship Management
- Team & Internal stakeholders Management
- Contract Management (CRM and Billing administrative duties)
Client Management:
- Develop and maintain openchannel communication with toplevel clients to foster linkage between SGTAM products and their business needs.
- Initiate conversations and meetings with clients to hear needs and feedback and share thoughtful insights to showcase capabilities of SGTAM products.
- Drive overall client satisfaction to achieve high Net Promoter Score (NPS) and a high performing team environment.
Effective team management:
- Effectively plan team workload and ensure prompt and accurate responses to clients are to time and quality expectations
- Train and coach team members on analytical and research skills for independence of the team members to handle client queries timely and accurately
- Facilitate knowledge transfer by acting as an advisor and source of advice for team members
- Support team members on solving client concerns and issues
- Support objective setting with the team and provide ongoing performance feedback
- Active engagement with team members to build a closebonding atmosphere
- Act as an extension of the team to explain rationale of company initiatives and reinforce key messages
Quality and service assurance:
- Ensure all client interaction processes and procedures are adhered to within the team
- Proactive communication with Research/OPS clients and external vendors ensuring on target delivery (time)
- Compliance with key initiative
- Together with Senior management have regular review/revisions of client relationship management with the end goal of improving client satisfaction and stickiness to media research products
Qualifications :
- Bachelors degree or equivalent experience
- Minimum 4 years of experience in Market Research Industry preferably Media Research in Client Servicing
- Minimum 2 years of experience in a managerial role
- Versatile in handling people of different personality types under all circumstances
- Very good in influencing persuading and people management skills
- Excellent communication (written and oral) and interpersonal skills
- Excellent knowledge in Microsoft office
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
