Facility Supervisor Soft Services

Role Summary

The Facility Supervisor (Soft Services) is responsible for overseeing the delivery of soft services including housekeeping landscaping waste management pest control and security (where applicable) ensuring a high standard of cleanliness hygiene and customer satisfaction in the facility. The role involves managing vendor contracts supervising onsite staff ensuring compliance with health and safety standards and optimizing service efficiency.

Key Responsibilities

(A) Housekeeping & Janitorial Services

• Supervise and manage housekeeping teams ensuring daily cleaning schedules are met.
• Conduct regular inspections to ensure high hygiene and cleanliness standards.
• Ensure proper waste management recycling and disposal procedures are followed.
• Monitor and maintain inventory of cleaning supplies and request procurement as needed

(B) Pest Control & Hygiene Services

• Oversee pest control schedules and ensure compliance with health and safety regulations.
• Coordinate with vendors for periodic deep cleaning and sanitation services.

(c)  Landscaping & Outdoor Maintenance

• Ensure proper maintenance of gardens lawns and other outdoor spaces.
• Liaise with landscaping contractors for routine upkeep and seasonal planting.

(D) Vendor & Contractor Management

• Monitor performance of thirdparty vendors providing soft services.
• Ensure servicelevel agreements (SLAs) and key performance indicators (KPIs) are met.
• Review vendor invoices and approve payments as per contract terms.

(E) Security & Guest Services Support

• Coordinate with security personnel for visitor management and facility access control.
• Ensure frontoffice and reception areas are wellmaintained and welcoming.

(F) Compliance & Health & Safety

• Ensure compliance with corporate policies health and safety regulations and industry best practices.
• Conduct periodic safety drills and awareness programs for facility occupants.
• Address and resolve soft servicerelated complaints from employees and visitors.
• Ensure PPMs are conducted and properly coordinated.
• Oversee and facilitate toolbox meetings onsite.

(G) Reporting & Documentation

• Maintain daily weekly and monthly reports on cleaning hygiene and maintenance activities.
• Track service requests complaints and resolutions for continuous improvement.
• Prepare and submit reports to management on vendor performance and facility upkeep.
• Execute other assignments as assigned by the Facility Manager.

Qualifications :

• Bachelors degree in Facility Management Hospitality Business Administration or related field.
• 35 years of experience in soft services management within corporate facilities or commercial properties.
• Strong knowledge of housekeeping standards pest control and hygiene management.
• Experience in vendor and contract management.
• Knowledge of budgeting and cost control for soft services.
• Excellent communication leadership and team management skills.
• Proficiency in MS Office (Word Excel PowerPoint) and facility management software.
• Strong leadership and interpersonal skills with the ability to effectively manage a diverse team.
• Good knowledge of building and asset maintenance practices and relevant regulations.
• Knowledge of health & safety regulations and best practices in facility management.
• Certification in Facility Management (e.g. IFMA BICSc or ISSA certification).

Additional Information :

• Good professional appearance and attitude.
• Outstanding organizational skills
• Possess an energetic outgoing and friendly demeanor.
• Good timemanagement skills.
• Persuasive and goaloriented.
• Sense of ownership and pride in your performance and its impact on a companys success.
• Applicants residing around Lekki Jakande and its environs would be highly considered

Remote Work :

No

Employment Type :

Fulltime