Guest Relations Manager
Guest Relations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Guest Relations Manager is key to driving positive guest satisfaction and ensuring the hotels continued progress in improving the guest experience. You thrive when given the freedom to create a personalised and authentic connection with guests from the reservation arrival and through to departure. A resourceful problem solver and researcher you remove the worry for our guests by discovering and delivering on guest needs prior to arrival. Working in harmony with Heartists you inspire teams to be curious and adaptable to guest needs so we can exceed their expectations.
Role Foundations:
- Develop strong relationships with guests prearrival
- Liaise with other departments on guest experience
- Encourages and trains Heartists to upsell/cross sell
- Meets departmental targets
- Completes reporting on guest complaints and feedback
- Oversees and assesses Heartist guest service
- Arranges and prepares prearrival briefing packs for Heartists
- Initiate and coordinate new projects to enhance the overall guest experience
This is a Full Time Position 40 hours per week Annual Salary of $70000 plus incredible Global Benefits
Qualifications :
Key Skills:
- Clear and effective communication skills
- Multitasking and time management
- Strong attention to detail
- Teamwork and able to work independently
- Proven ability to build and develop guest relationships
- Prior experience working with Opera Cloud or a related system
- First Aid Certificate
- At least three years in the hospitality industry
- At least two years experience in a Supervisory role in Front Office or Guest Relations within a hotel environment
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multihyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Daily staff meals provided while on duty
- Accors Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
