Operations Manager
Operations Manager
Posted on :
11-03-2025
Employer Active
1 Vacancy
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Job Description
Our Client is a design firm at its core they are a researchbased design firm that uses globally recognized design methodologies to help our clients understand and meet the needs of their users. We are a collective of passionate individuals who tend towards empathy and excellence this shows in all the solutions we help our clients to achieve.
If this excites you read on!
In this Role: You are responsible for overseeing all the operations.
1. Oversee internal processes resource allocation and overall organizational efficiency.
2. Assist in managing the day to day activities of the firm internally (and externally should internal tasks overflow to external activities).
3. Ensure projects meetings activities take place at the time when they are to without delay or hindrance and that they run effectively and all who are to attend to each task do so without any hindrances.
4. As we are a research and strategy firm this means you will play a major role in the planning of our field research activities across the region(s) we work in You will also manage the internal meetings and strategy sessions we will do ensuring the right people are leading and performing their tasks as needed. Meetings with external partners vendors or even research participants will be expected to run at time and smoothly under your jurisdiction.
As you oversee all operations you will be expected to assist the Project manager to take part in managing team tasks and client relations from the initial ideation through to completion on every project. In achieving this you are to assist the Project manager coordinate people and processes to ensure projects are delivered: on time within budget and with the desired outcomes aligned to both client and our objectives.
As Operations manager you are to ensure that all technology and tools such as Miro Asana Basecamp Google Suite Toggl and others are running smoothly for the team s delivery and effectiveness. Team members will be required to reach out to you should any issues arise from their use of these materials you will immediately reach out to management to ensure this is quickly resolved. Over time you will also be expected to manage the renewals of all these tools. Join management and lead when needed in the seeking out hiring and managing of staff and their affairs.
You will be expected to work closely with management and the Project lead/manager to ensure quality assurance of every project before it leaves the company s doors. This means every report every document every visual every prototype must be checked to ensure that there is no error before it leaves. Note that this is for client assets as it is for vendor assets and whatever else everything. You will also be required to: Take initiative to lead in general and especially at meetings know the daily weekly monthly yearly agenda of the company and ensure it runs at time and efficiently. No meetings should be waiting under your watch!
They should start at time whether you re at attendance or not. If you re not to attend you are expected to ensure that the meeting starts at time and runs smoothly by checking in with another team member who attended the meeting or via another way. Make quick decisions when times demand it Be a problem solver: Analyse any problem in team delivery or project running in detail to uncover any issues that may help identify the root of the matter. Be able to come up with possible solutions to the problem and their respective pros and cons.
Define resources that are needed and manage resource availability & allocation within the company. After the Project manager has prepared a detailed project plan to schedule key project milestones & activities for every given project you are to make sure that the company (and team) has the necessary tools and resources for it. Track projects at a macro* level (e.g. weekly or monthly) to ensure smooth running of all operations within the firm. *note macro as the Project manager is to track micro i.e. daily projects and smaller tasks. Managing the relationship and communication with the vendors partners and other similar stakeholders ensuring that all that concerns the efficient running of activities and projects goes smoothly.
Have the ability to speak clearly concisely and respectfully with all team members as well as clients. Client Communication Focus: Ensuring smooth onboarding of clients. Addressing highlevel operational concerns such as contract terms or service delivery processes. Maintaining longterm client relationships and satisfaction beyond individual projects Plan all research trips with the help of the Project manager and relevant team members ensuring every single detail from logistics to data collection techniques are properly planned out/documented/ and carried out. Travel when needed for research projects.
The management of team members. These include onboarding new staff and allotting people to projects according to their qualities and characteristics. Be responsible for helping to recruit people into the business for approving leave applications dealing with absences due to sickness or personal problems and all the other HR duties. Work closely within the multidisciplinary team from diverse fields and sectors.
Have an awareness of costs and budgets within projects and the greater context of the business. #Keep in mind that this role is closely related to and at times may cross into that of a Project manager however they are different as the role of Operations manager deals with projects at a higher level team efficiency Human resources and other high level operational activities while the Project manager deals with each project and its delivery at a more granular level. Tools: Proficient in Airtable Miro Google Suite Asana Knowledgeable in Figma Figjam time management apps product management apps Qualifications include:
5 years experience MBA or Master s Degree holder High level of flexibility Fluency in English (major Nigerian and/or African languages appreciated) as the case may be.
If this excites you read on!
In this Role: You are responsible for overseeing all the operations.
1. Oversee internal processes resource allocation and overall organizational efficiency.
2. Assist in managing the day to day activities of the firm internally (and externally should internal tasks overflow to external activities).
3. Ensure projects meetings activities take place at the time when they are to without delay or hindrance and that they run effectively and all who are to attend to each task do so without any hindrances.
4. As we are a research and strategy firm this means you will play a major role in the planning of our field research activities across the region(s) we work in You will also manage the internal meetings and strategy sessions we will do ensuring the right people are leading and performing their tasks as needed. Meetings with external partners vendors or even research participants will be expected to run at time and smoothly under your jurisdiction.
As you oversee all operations you will be expected to assist the Project manager to take part in managing team tasks and client relations from the initial ideation through to completion on every project. In achieving this you are to assist the Project manager coordinate people and processes to ensure projects are delivered: on time within budget and with the desired outcomes aligned to both client and our objectives.
As Operations manager you are to ensure that all technology and tools such as Miro Asana Basecamp Google Suite Toggl and others are running smoothly for the team s delivery and effectiveness. Team members will be required to reach out to you should any issues arise from their use of these materials you will immediately reach out to management to ensure this is quickly resolved. Over time you will also be expected to manage the renewals of all these tools. Join management and lead when needed in the seeking out hiring and managing of staff and their affairs.
You will be expected to work closely with management and the Project lead/manager to ensure quality assurance of every project before it leaves the company s doors. This means every report every document every visual every prototype must be checked to ensure that there is no error before it leaves. Note that this is for client assets as it is for vendor assets and whatever else everything. You will also be required to: Take initiative to lead in general and especially at meetings know the daily weekly monthly yearly agenda of the company and ensure it runs at time and efficiently. No meetings should be waiting under your watch!
They should start at time whether you re at attendance or not. If you re not to attend you are expected to ensure that the meeting starts at time and runs smoothly by checking in with another team member who attended the meeting or via another way. Make quick decisions when times demand it Be a problem solver: Analyse any problem in team delivery or project running in detail to uncover any issues that may help identify the root of the matter. Be able to come up with possible solutions to the problem and their respective pros and cons.
Define resources that are needed and manage resource availability & allocation within the company. After the Project manager has prepared a detailed project plan to schedule key project milestones & activities for every given project you are to make sure that the company (and team) has the necessary tools and resources for it. Track projects at a macro* level (e.g. weekly or monthly) to ensure smooth running of all operations within the firm. *note macro as the Project manager is to track micro i.e. daily projects and smaller tasks. Managing the relationship and communication with the vendors partners and other similar stakeholders ensuring that all that concerns the efficient running of activities and projects goes smoothly.
Have the ability to speak clearly concisely and respectfully with all team members as well as clients. Client Communication Focus: Ensuring smooth onboarding of clients. Addressing highlevel operational concerns such as contract terms or service delivery processes. Maintaining longterm client relationships and satisfaction beyond individual projects Plan all research trips with the help of the Project manager and relevant team members ensuring every single detail from logistics to data collection techniques are properly planned out/documented/ and carried out. Travel when needed for research projects.
The management of team members. These include onboarding new staff and allotting people to projects according to their qualities and characteristics. Be responsible for helping to recruit people into the business for approving leave applications dealing with absences due to sickness or personal problems and all the other HR duties. Work closely within the multidisciplinary team from diverse fields and sectors.
Have an awareness of costs and budgets within projects and the greater context of the business. #Keep in mind that this role is closely related to and at times may cross into that of a Project manager however they are different as the role of Operations manager deals with projects at a higher level team efficiency Human resources and other high level operational activities while the Project manager deals with each project and its delivery at a more granular level. Tools: Proficient in Airtable Miro Google Suite Asana Knowledgeable in Figma Figjam time management apps product management apps Qualifications include:
5 years experience MBA or Master s Degree holder High level of flexibility Fluency in English (major Nigerian and/or African languages appreciated) as the case may be.
Benefits
N600000
Employment Type
Full Time
Key Skills
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