Business Development Manager - Sales Cloud Professional Services - REF3551M

Focus on ensuring the success of our customers utilizing hyperscale cloud solutions including AWS Azure and Google Cloud FCI & OTC. Responsibility for building strong relationships with our customers driving adoption of cloud technologies and maximizing the value they derive from their cloud investments.

Key Responsibilities:

Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions building and maintaining strong relationships at various levels within their organizations.

Customer Adoption: Drive adoption of cloud technologies and services within our customer base providing guidance best practices and resources to help them maximize the value of their cloud investments.

Value Realization: Work closely with customers to understand their business objectives challenges and requirements and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes.

Solution Enablement: Provide training workshops and educational resources to empower customers to effectively utilize hyperscale cloud platforms services and capabilities to meet their business goals.

Technical Guidance: Collaborate with technical teams and solution architects to provide technical guidance architecture reviews and recommendations to customers ensuring successful implementation and optimization of cloud solutions.

Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption usage and satisfaction with hyperscale cloud solutions identifying areas for improvement and driving continuous enhancement.

Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers advocating for their needs priorities and interests and driving resolution of issues or concerns in a timely and effective manner.

Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth.

Feedback and Insights: Gather customer feedback insights and requirements to inform product development service enhancements and gotomarket strategies ensuring alignment with customer needs and market trends.

Solution Enablement: Provide internal & external training workshops and educational resources to empower internal & external customers to effectively utilize Google Solutions services and capabilities to meet their business goals.

Qualifications :

• Bachelors or Masters degree in Business Administration Computer Science or a related field.
• 5 years of experience in customer success management account management or consulting roles preferably in the technology or cloud computing industry.
• Must have: Fluent English Nice to have: German 
• Strong understanding of hyperscale cloud platforms services and ecosystems with direct experience working with AWS Azure or Google Cloud FCI & OTC.
• Proven track record of driving customer success and satisfaction through strategic relationship management adoption enablement and value realization.
• Excellent communication interpersonal and presentation skills with the ability to build rapport and influence stakeholders at all levels of customer organizations.
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to nontechnical audiences.
• Strong analytical and problemsolving skills with the ability to analyze data derive insights and make datadriven decisions.
• Experience in project management change management or service delivery is a plus.

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

Yes

Employment Type :

Fulltime