Network Support SupervisorBilingue- uganda
Network Support SupervisorBilingue- uganda
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Job Description
Job Summary: The job holder will be in charge of the smooth operation of materials applications and equipment installed and shall ensure continuous availability of the networks services. He/She answers overseessupports and processes requests from his/her various assigned networks.
Duties & Responsibilities
Activity 1: Networks Supervision
- Supervise and monitor network transactions;
- Supervise the availability of all services;
- Ensure smooth operation of devices (Proxys);
- Write processes and ensure they are implemented with partners;
- Business analysis and improvement action plan implementation;
- Build a cordial and working relationship within the network.
Activity 2 : Support and assistance to networks
- Provide technical support to the wholesaler in order to collect and address issues;
- Take direct action or escalate the incident for resolution;
- Follow up on requests and their addressing until resolution;
- Ensure realtime availability of support; Ensure support.
Activity 3 : Deployment of a network
- Provide for configuration during the deployment of a partner;
- Coach and support the partner on its configurations;
- Supervise the training.
Activity 4 : Configuration of devices (Proxys)
- Ensure availability of the SIMs of each department;
- Ensure availability of the APKs for each department;
- Provide for configuration of devices (Proxys);
- Ensure availability of the UVs for each department.
Qualifications :
Minimum Qualifications
- Knowledge of Network and Telecom architecture
- Knowledge of solutions
- a degree in computer science or equivalent
- Initial experience in IT support
- Knowledge of Excel
- ITIL knowledge or certification would be a plus Knowledge
Skills and Abilities
- Compliance with deadlines and procedures
- Rigor availability responsiveness proactivity
- Good communication skills empathy
- Team player
- Strong problem analysis and solving skills
- Adaptability and ability to manage stress
- Team coordination Further Information
Additional Information :
Permanent Contract
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
