Supervisor PayOps Products Operations Expansion Region
Supervisor PayOps Products Operations Expansion Region
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1 Vacancy
Job Description
Get to Know the Team
We are the pioneer team contributing to the exciting growth of Grab Cambodia and Myanmar making everyday essential services more accessible to the masses safely and securely.
Get to Know the Role
You will be responsible for planning and implementing continuous improvement in payment operations and the rollout of products for merchants and drivers across Myanmar and Cambodia. This role involves creating maintaining and implementing efficient operations processes for payments and upskilling. You will report to the Head Transport & Operations (Myanmar) and work onsite in the Phnom Penh office in Cambodia.
The Critical Tasks You Will Perform
- You will work closely with regional teams to manage Transport and Deliveries products monitor performance and provide insights and recommendations.
- You will plan set up and process all manual and automatic payments for Transport and Deliveries partners and merchant partners.
- You will coordinate topup campaigns by collaborating with vendors to support driverpartners.
- You will coordinate with the Regional Center of Excellence teams and manage thirdparty vendors to set up payment operations processes and ensure accuracy.
- You will oversee the performance of miniGCs (Grab Centers) and track payout calculations.
- You will educate and train Grab merchantpartners about the latest product features through clear and engaging communication plans.
Qualifications :
What Essential Skills You Will Need
- Minimum of 1 years experience in a similar role in relevant fields
- Bachelors degree or higher in relevant fields.
- High proficiency in written and spoken English and Burmese (preferably).
- Experience in managing payment operations and product rollout.
- Strong at analytics to monitor and provide insights on product performance.
- Familiarity with Salesforce and Power BI along with payment processing tools.
- Effective collaboration skills to work with regional teams vendors and the Center of Excellence.
- Experience with setting up and maintaining payment processes.
- Capability to educate and train merchantpartners.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
