Application Support for IT ENGerman B2
Application Support for IT ENGerman B2
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Job Description
The service to be provided has main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.
The role includes:
Application support for the companys IT services (Identity Management application) & other Digital People Solutions platforms.
Incident Management Provider Controlling.
Incident resolution within supported applications (incidents queries & service requests).
Act as single point of contact enabling the endtoend customer experience providing 2nd & 3rd line support for access services within DPS.
Data handling using access management interfaces & batch file operations.
Data analysis and reporting.
Document all relevant application support information e.g. Creation of use cases identifying
improvements/old documentation.
Knowledge sharing inside the team regarding the applications and supported activities.
Remote Work :
No
Employment Type
Full Time
