Part time Midshift - After-Hours Virtual Assistant Jobs in Scale-X Solutions in Cebu - Philippines

Part time Midshift - After-Hours Virtual Assistant

Scale-X Solutions

Posted on : 10-03-2025

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1 Vacancy

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Jobs by Experience

1-3years

Job Location

Cebu - Philippines

Hourly Salary

$ $ 7 - 7

Vacancy

1 Vacancy

Posted on : 10-03-2025

Job Description

This is a remote position.

AfterHours Virtual Assistant

Part time 24 hours weekly 4 hours daily)

5pm to 9pm Melbourne Time 2pm6pm PH Time

6 days a week (TuesdaySunday or Saturday to Thursday)

VA Rate 7$ AUD/hour

Respond to incoming phone messages that come in as an email with voice attachment & action accordingly and communicate via email and/or SMS thru our CRM//

Job Overview:

Our NDIS/Healthcare client is seeking for a dedicated and detailoriented AfterHours Virtual Assistant to manage incoming email alerts and recorded messages received after business hours. The role involves reviewing and responding to these messages promptly ensuring smooth

coordination of client services and staff scheduling. This is a flexible role with an expected volume of 23 afterhours calls per week requiring

the ability to take action when necessary.

Key Responsibilities:

Monitor and review incoming email alerts and recorded messages received from afterhours phone calls.

Listen to messages and determine appropriate actions:

If a client cancels a service send an SMS notification via the CRM.

If a staff member calls in sick review the roster and identify available replacements.

Update and manage records using Brevity (CRM system).

Communicate effectively with team members as needed.

Ensure all tasks are completed accurately and in a timely manner.

Shift Schedule:

TuesdaySunday or Saturdau to Thursday 5pm to 9pm Melbourne Time:

Respond to incoming phone messages that come in as an email with voice attachment & action acvordingly

and communicate via email and/or SMS thru our CRM

Requirements

Qualifications and Skills:

Previous experience in a customer service administrative or virtual assistant role.

Strong communication skills (clear spoken and written English with minimal accent preferred).

Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus).

High attention to detail and problemsolving skills.

Ability to work independently and take initiative when handling urgent matters.

Flexibility to work evenings and weekends as needed.

Preferred Qualifications:

Experience in the healthcare disability support or aged care industry.

Previous experience in workforce scheduling or rostering.

Familiarity with SMS and email communication tools.

Qualifications and Skills: Previous experience in a customer service, administrative, or virtual assistant role. Strong communication skills (clear spoken and written English with minimal accent preferred). Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus). High attention to detail and problem-solving skills. Ability to work independently and take initiative when handling urgent matters. Flexibility to work evenings and weekends as needed. Preferred Qualifications: Experience in the healthcare, disability support, or aged care industry. Previous experience in workforce scheduling or rostering. Familiarity with SMS and email communication tools.

Education

None in Specific

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Scale-X Solutions

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Part time Midshift - After-Hours Virtual Assistant

Scale-X Solutions

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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