Customer Support Representative
Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
This position manages incoming customer quotes order requests or questions by phone fax email. Evaluate quote process and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.
Key Responsibilities
- Process customer questions or requests for parts by phone fax or email in a timely manner.
- Create and maintain a quick reference customer database organized by site location for all key account customer.
- Provide customers with accurate part pricing quotations and order confirmations.
- Review parts orders and make decisions based on departmental rules and conditions.
- Communicate order status and part number information to internal and external customers.
- Interface with third party vendors to identify purchase and supply parts to customers.
- Act as the liaison between our customers and our Centers of Competence.
- Identify and correct inaccuracies found in SAP in relation to customer information parts and pricing.
- Partner with the accounts receivables team to resolve past due invoices.
- Process repairs returns and credit memos in a timely manner.
- Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
- Support the team in gathering market intelligence to secure and enhance market position.
- Recommend process and procedure improvements to management.
- Support general departmental operations.
- Other duties and/or special projects as assigned by the Parts Manager.
Qualifications :
Basic Requirements
- Associate degree in related field or equivalent related work experience.
- 3 years experience in customer support role
- 2 yrs working in SAP.
- 2 years experience working with an enterprise resource planning system (ERP)
- 2 years experience working with Microsoft Office
Preferred Qualifications
- Ability to manage and resolve customer conflicts or issues.
- Excellent written and verbal communication skills.
- Strong organization and time management skills.
- Ability to build relationships with internal and external customers.
- Skilled at working in a fastpaced and changing environment.
- Ability to complete work with minimal supervision.
- Experience reading technical documents.
Additional Information :
Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice we are an Equal Opportunity Employer committed to a diverse workforce.
NOTE: All official Syntegon job postings can be found at www.syntegon. Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh New Richmond and Minneapolis) prior to the job offer.
The expected compensation range for this nonexempt position is between $55000 to $65000 per year based on a fulltime schedule.
Compensation for roles at Syntegon varies depending on a wide array of nondiscriminatory factors including but not limited to the specific office location role degree/credentials relevant skill set and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary bonus (if applicable) benefits.
The welfare of our employees matters to us. Therefore Syntegon offers a generous and attractive benefits package that meets our employees needs.
Benefits:
- 401K Match
- Benefits to include: dental vision and prescriptions
- Life Insurance
- Long Term Disability Insurance Employer paid
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race color gender national origin ancestry religion physical or mental disability age veteran status sexual orientation gender identity or expression marital status pregnancy citizenship or any other factor protected by antidiscrimination laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
