SaaS E-Commerce Customer Onboarding Specialist Remote
SaaS E-Commerce Customer Onboarding Specialist Remote
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position with occasional onsite meetings and travel.
As an Onboarding Specialist at SureDone your primary role is to help new customers get started with our platform guide them through data integration and ensure theyre welltrained on its features. This role is remote and combines project management customer training Excel work support and scripting in our integrated automation system. Youll handle multiple projects ranging from 2 weeks to 6 months managing anywhere from 5 to 20 clients at a time.
Key responsibilities include:
- Project management: Break projects into manageable tasks using specialized onboarding management tools track progress and frequently communicate with customers and team members. A big part of your job is making sure that projects move forward and that the customer and other SureDone team members know what needs to be done.
- Training and support: Teach customers how to configure and use our platform effectively support softwarerelated customer inquiries and ensure data accuracy. Work closely with Sales Product and Support teams to address client needs answer product questions and escalate issues as necessary.
- Automation: Develop high level scopes to automate tasks in SureDones automation engine. Troubleshoot completed scripts with customers as needed.
- Crossfunctional support: At times help out with tasks beyond onboarding like supporting our help desk sales marketing and even representing SureDone at trade shows.
- Build Strong Client Relationships: Act as the primary point of contact during onboarding addressing client questions providing guidance and fostering trust from day one.
- Drive Product Adoption: Proactively identify opportunities for clients to use additional requirements maximizing their value from our offerings.
- Gather Feedback for Product Improvement: Collect client feedback on experiences to inform improvements and ensure we meet client needs.
- Documentation and Compliance: Ensure all necessary account documentation is completed with thorough tracking for seamless account management.
Qualifications :
- Video Submission: To stand out submit a 24 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). Were excited to see your personality! If you dont provide a video please include a cover letter explaining your fit for the role.
- The ideal candidate should possess meticulous planning time management and communication skills and be able to handle multiple projects simultaneously.
- Experience:
- 2 years in SaaS onboarding.
- 2 years in eCommerce preferably with handson management of listings and sales on marketplaces like eBay Amazon Walmart and platforms like BigCommerce or Shopify or in training sellers on managing these tasks..
- Preferred: Experience with multichannel eCommerce software such as SureDone Channel Advisor Solid Commerce Feedonomics SellerCloud Spark Shipping or similar platforms.
- Experience with ecommerce in the automotive motorsports or powersports parts and accessories space including a familiarity with fitment is preferred.
- Technical Skills:
- Intermediate Excel proficiency (including vlookup and handling large datasets) required.
- Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
- Familiarity with APIs XML JSON and CSV formats is a plus.
- Additional Skills:
- Strong communication skills both written and spoken that demonstrates professionalism and attention to detail and with excellent grammar and spelling.
- Experience with remote training or persontoperson instruction.
- Ability to multitask and manage multiple projects with strong organizational skills.
- Understanding of deescalation methods.
- Work Requirements:
- Fluent English with clear and professional communication.
- Consistent availability during Eastern Time Zone hours 8am5pm or 9am6pm).
- Authorized to work in the US with a permanent US address preferred.
Additional Information :
Compensation:
Completely dependent on your experience and location but compensation ranges from $40k$60k/year.
Available benefits include:
- 100 coverage of medical dental and optical insurance for you with extra compensation if you optout with existing coverage.
- 401k
- Flexible Spending Account (Both healthcare and dependent care)
- Free membership to TalkSpace
- Free access to HealthAdvocate
- Supplemental Life Insurance
- Supplemental short term and long term disability
- Paid Time Off
- Work from anywhere in the world
- Supportive team environment
Position Type
- FullTime (Fully remote)
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
