Primary Family Coordinator

The Primary Family Coordinator (PFC) works under the direction of Sr. Director Family Services. PFC manages referral and case activity to ensure phone followup and or response onsite to hospitals occur in a manner that meets NEDS mission vision and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts.

Only candidates with direct OPO Family Coordinator experience will be considered at this time. 

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:

• Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry tissue eligibility and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion.
• Uses resources to determine the best phone and/or onsite response dispatches appropriate staff accordingly.
• Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs.
• Documents all followup into NEDS electronic medical record.
• Monitors referral and case activity overnight
• Participates in required meetings and training.
• Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.

Ability to work remote 12hour oncall shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am6:00pm and 6:00pm6:00am. 

Qualifications :

KNOWLEDGE SKILLS & ABILITIES: 

• Computer & Application Literacy: Proficiency in Microsoft Office products (e.g. Word Excel PowerPoint) and Microsoft Outlook required. Experience with electronic medical records (e.g. Cerner Epic Meditech) preferred.
• Interpersonal and Communication Skills:  strong interpersonal written and verbal communication skills.  Ability to critically think problem solve and work productively both independently and as a team participant with both NEDS staff members and hospital partners. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Organization: Is able to successfully prioritize when faced with demands requests and deadlines.  Effectively handles competing priorities. Is able to distinguish between the crucial and trivial.  Sees the big picture.  Keeps situations in proper perspective.
• Confidentiality: Ability to handle highly confidential information in a professional manner.  High level of judgment and discretion.

EDUCATION AND EXPERIENCE

• Bachelors degree preferred with experience and/or a combination of knowledge education training and/or equivalent background as an OPO Family Services and/ or Hospital Development Coordinator.
• Proven competence as determined by Sr. Director Family Services and/or current supervisor.
• OPO experience required experience speaking with families strongly preferred.
• Will be expected to travel to Waltham MA not more than twice per year.

CERTIFICATES LICENSES REGISTRATIONS: 

• None required.

What Youll Be a Part Of:

You will be part of a team that supports the NEDS mission to Save and Heal Lives through the gift of Organ and Tissue Donation.  As an NEDS employee our benefits include:

• Generous paid timeoff program
• Health Dental Vision and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• LGBTQIA Focused Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk Community Volunteering opportunities Organizationwide teambuilding outings and more!

Candidates with OPO Family Coordinator experience will be considered at this time. 

Candidates will be expected to travel to Waltham MA for New Hire Orientation for a week.

Salary range for this role is $80000 $85000 based on previous Family Coordinator experience at an OPO. 

Additional Information :

HIRING ALERT: NEDS is actively taking precautions to protect our community staff and partners during this time of medical emergency due to COVID19. In order to be employed at NEDS you must be vaccinated and boosted for COVID19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program BCBS Health and Dental Insurance Healthcare Reimbursement Account 2x Annual Salary Life Insurance Pet Insurance Flexible Spending Account (FSA) ShortTerm and LongTerm Disability Coverage 403(b) Retirement Contribution Tuition Reimbursement Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds/careers

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Fulltime