Project Manager - Customer Success SaaS
Project Manager - Customer Success SaaS
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Job Description
The mission:
Are you ready for an exciting role as a Digital Project Manager Customer Success
Join our Consulting team driving the success of client projects across the dynamic APAC region. With a core focus on project management youll partner with a skilled Customer Success Director gaining insights to tailor strategies for your clients objectives.
Become their goto expert in change management communication and employee engagement while establishing a central role as the trusted advisor to clients.
Manage Enterprise accounts in the APAC region with a hightouch approach providing extensive guidance and engagement with Clevel executives and operational contacts.
Onboarding
Plan the project launch schedule and coordinate its ensuring meticulous handling of complex implementation processes.
Coordinate relationships with various stakeholders (internal and external) and their governance throughout deployment.
Facilitate training sessions and workshops on the operational use of the platform.
Draft project progress reports and provide regular feedback
Business as usual
Provide strategic advice and conduct regular committees with clients (hightouch relationships 1to1 1tomany).
Continuously analyze project data and KPIs offering recommendations and coaching.
Analyze project results for each client and compile monthly project performance statistics based on their KPIs.
Ensure the deployment of new features and expansions within enterprise accounts including subsidiary onboarding initiatives.
Contribute to the implementation of crossfunctional projects aimed at enhancing best practices and project management methodologies at Sociabble.
Draft project progress reports share recommendations and provide feedback.
Qualifications :
The ideal profile
Essential affinity & Knowledges to apply:
Proficiency in new technologies SAAS and digital transformation.
Adept in internal communication social networks and community management.
Before applying please ensure you possess essential expertise in the following critical areas:
Minimum of 4 years in a related position
Efficiently manage multiple projects simultaneously (adhering to planning standards Gantt charts etc..
Proven track record with enterpriselevel clients demonstrating strong interpersonal skills in engaging with Clevel executives and diverse stakeholders (HR Directors Communication Directors etc.
Your professional background includes handson experience in multiple regions such as APAC EMEA US etc. You are fully bilingual in English as this language is integral to both client interactions and daily internal communication.
Having excellent organizational skills with a sharp attention to detail being proactive and rigorous.
The perfect match
You will thrive at Sociabble if
You have a strong taste for new technologies the world of SaaS and digital transformation and wish to practice in a constantly evolving environment.
You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
You like international transparent environments where everyone can learn and be heard.
Additional Information :
Our perks:
Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.
Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and yearround training sessions!
Enjoy benefits designed for your wellbeing at work: healthcare support paid leaves and sick days.
Find your perfect balance with hybrid and flexible work #LIHybrid) all while reuniting with your team in our beautiful office in Bombay each Thursdays.
Connect with your colleagues through numerous events: afterworks team buildings town halls.
Choose a committed company: partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.
Embody our values: kindness ambition humility. At Sociabble we are Bootstrappers.
RecruitmentProcess:
Call 45 minutes) Lousia Talent Acquisition
Written test(1h30
Interview 1 hour) Elliot Chief Customer Officer
Interview 45 minutes) Krusha Director and Regional Head Asia
Simulation interview 1 hour) Vaibhavi CSM & Elliot
Reference check
Important informationbeforeapplying:
Permanent Position
Based in Mumbai
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
