IT Support Specialist

Job Summary:

IT Service Operations IT Support Partner will provide tier II level IT partnership for internal Trane Technologies employees implementing maintaining and enhancing IT infrastructure. This includes providing technical support ensuring worldclass customer satisfaction adherence to company policies and enforcing company standards.

Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers tablets mobile devices printers applications and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.

Support will be provided as during normal business hours as well as occasional afterhours support.

Responsibilities:

Technical endpoint support of: computers tablets mobile devices printers handheld scanners and peripherals

Maintain client hardware lifecycle and asset management activities

Provide partnership and support for IT related projects

Complete minor and major incident management

Support application and emerging technology deployment support

Fulfill hardware and software requests

Provide employee training related to employee used hardware and IT processes

Partner with teams on providing continuous improvement MDI and lean thinking to IT processes tools and services

Support technical solutions and ensure reliable secure client endpoint devices.

Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.

Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the businesss needs.

Additional Responsibilities:

List any site or regional additional responsibilities Omit if there are none

Ideal Qualifications and Competencies:

Bachelors or Associate degree in a related IT technical field

IT experience providing technical customer support including troubleshooting computer hardware and software

Experience with the ServiceNow platform

Complete Lean 101 or equivalent training within 1 year of starting the position

Ability to demonstrate outstanding customer service skills

Strong oral and written communications skills

Ability to demonstrate strong interpersonal skills

Work Independently with minimal supervision

Ability to diagnose and troubleshoot client devices including computers tablets mobile devices printers handheld scanners applications and other employeebased technologies

Ability to demonstrate strong organizational skills

Excellent problemsolving and critical thinking skills

Ability to follow documentation procedures

Ability to demonstrate strong remote troubleshooting support skills

Ability to evaluate priorities and drive effective time management

Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)

Qualifications :

Ideal Qualifications and Competencies:

Bachelors or Associate degree in a related IT technical field

IT experience providing technical customer support including troubleshooting computer hardware and software

Experience with the ServiceNow platform

Complete Lean 101 or equivalent training within 1 year of starting the position

Ability to demonstrate outstanding customer service skills

Strong oral and written communications skills

Ability to demonstrate strong interpersonal skills

Work Independently with minimal supervision

Ability to diagnose and troubleshoot client devices including computers tablets mobile devices printers handheld scanners applications and other employeebased technologies

Ability to demonstrate strong organizational skills

Excellent problemsolving and critical thinking skills

Ability to follow documentation procedures

Ability to demonstrate strong remote troubleshooting support skills

Ability to evaluate priorities and drive effective time management

Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)

Additional Information :

Payrate: $28

Remote Work :

No

Employment Type :

Contract