System Support Specialist
System Support Specialist
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Job Description
Job Title: Factory IT Support Analyst
Location: Denison TX
Details: 12month contract with ongoing need opportunity for direct hire onsite position 1st shift 8am5pm
Job Summary: The Factory IT Support Analyst role provides a unique opportunity to support a multitude of initiatives for sitebased manufacturing systems and applications. This role provides onsite factory application and data support for the Denison TX facility as part of the Tracked Products group. The primary function of the role is to provide 1st line Factory/Facility systems & infrastructure support while being the liaison between the facility and additional IT groups. Additional opportunities will range from Cybersecurity Nocode/lowcode Application Development Data transformation and visualization.
Responsibilities:
- Work directly on technical problem identification and resolution.
- Work independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems.
- Participate in integrated testing and acceptance of infrastructure components.
- Work with vendors on the integration of purchased systems and/or infrastructure solutions.
- Troubleshoot/upgrade/patch purchased solutions to resolve critical issues and/or remediate security gaps.
- Design and implement processes or process improvements to aid in development and support.
Years of Experience and Education:
- Bachelors degree in Computer Science Computer Information Systems or Manufacturing with 4 years of IT factoryfacing experience.
- Alternatively 5 years of working experience in lieu of a degree.
Skills Required:
- 12 years of demonstrated experience working in a manufacturing environment.
- Strong communication skills and a positive customer support experience.
- Strong teamworking skills and the ability to forge relationships with key IT organizations and suppliers.
- Ability to work independently and manage time effectively.
- Strong problemsolving and troubleshooting skills including a base understanding of PC configurations images and software installation practices.
- Ability to configure and troubleshoot desktops laptops tablets and printers.
- Working knowledge of Microsoft Active Directory and basic networking skills.
- Comfortable working in a manufacturing environment including wearing appropriate safety equipment and navigating the environment safely.
- Sense of urgency to resolve key outages or production line down situations with occasional offshift support activities when required.
Desired Skills:
- 13 years of experience with manufacturing applications (e.g. SAP SAP ME PINpoint Lincoln Checkpoint/Weld Sequencer).
- 13 years of experience with Microsoft Applications (e.g. SharePoint Power BI PowerApps Power Automate Excel).
- Working knowledge of Cisco network hardware and software.
- General networking skills such as TCP/IP settings on a PC Cat5 wiring VPN and routers.
- Basic script writing skills (e.g. JavaScript DOS Batch files PowerShell VB Scripting Python).
- Database experience with Oracle Snowflake or SQLrelated systems.
- MCSE Certification Dell PC Certification and/or A Certification.
- Application development experience.
- Understanding of IT Service Management and ITILbased support processes (Incident Management Change Management Problem Management).
Soft Skills:
- Strong communication skills innovative thinking strong problemsolving skills teamwork and strong customer relationship and support skills.
- Strong customer service mindset with the ability to find the right group/contact to solve problems.
Employment Type
Full Time
