Reservations Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
Reservations Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
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1 Vacancy
Job Description
As a Reservations Specialist you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. The Reservations Specialist reflects the quality of the hotel to our potential guest through very strong communication skills.
Duties and responsibilities:
- Encouraging upselling and meeting set revenue targets each month;
- Being fully aware of the hotels sales strategy rates packages groups and booking status at all times;
- Processing and responding within 24 hours to all reservation requests according to standards;
- Being uptodate with current hotel information and data including room types rates facilities F&B departments and promotions;
- Maximizing quality levels of product service and guest satisfaction. Ensure that all guest satisfaction issues are reported monitored and followed up in a timely manner;
- Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met;
- Attend hotel events daily briefings and training to enhance professional skills.
Qualifications :
- Strong communication skills and persuasiveness;
- Stress resistance and an organized working method;
- Flexibility accuracy and helpfulness;
- Always thinking one step ahead and attention to detail;
- Relevant work experience is a plus.
Additional Information :
At Anantara Grand Hotel Krasnapolsky Amsterdam the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international relaxed and yet goaloriented. Next to our great team we offer you great benefits:
- Salary based on scale 5 of the Horeca CLA and your experiences.
- Unique in the hotel industry: an endofyear bonus for every employee equal to minimal 75 of a gross monthly salary.
- Special team member rates in more than 500 hotels within the Minor Hotel Group.
- A great discount of 50 on the F&B concepts of 16 luxury hotels in Amsterdam.
- Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
- An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam.
- Our University offers excellent training and (international) development opportunities.
- Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide!
- Management programs to support your way to the top
- We care about your health and therefore offer discount on a collective health insurance a bike plan and discount on various gyms in your city
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam Send your CV and motivation letter to Susan Vrielink via
Not sure which vacancy appeals to you the most but enthusiastic to start in the hotel Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
