Technical Service Representative
Technical Service Representative
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Job Description
SolarEdge is a global leader in smart energy technology which provides cuttingedge solutions for the way power is harvested and managed in solar photovoltaic (PV) systems. For our Technology & Innovation group that is engaged in the development of innovative technologies for the companys future products in a variety of disciplines.
We are seeking a Germanspeaking Tier 1 to join our team **Based in Katowice Poland**
Responsibilities:
Answer inbound calls cases chats and emails from customers and contractors in the following queues:
Optimizer troubleshooting for Onsite/Offsite customers
Inverter troubleshooting for Onsite/Offsite customers
Communication troubleshooting for Onsite/Offsite customers
Complete company s PV system troubleshooting for Onsite/Offsite customers
EV chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers
Smart Energy solutions troubleshooting for Onsite/Offsite customers
Provide support in the troubleshooting and diagnosing grid tie solar system issues encountered in the installation and start up products by using general knowledge product schematics data stored in knowledge base and other sources of information available.
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
Provide updates to the knowledge database used by other technical support representatives with new
Troubleshooting information discovered in the resolution of customer calls.
Document all activity in the ticketing system and other database software platforms
Use of Solaredgedefined troubleshooting tools
Take part and fulfill all training activities required for the job including elearning online training and handson.
Maintain technical knowledge using the Learning management system (LMS)
Country:
Poland
City:
Katowice
Requirements :
Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
Basic understanding of IP network technology.
Experience with solar electric products or similar is a plus.
Exceptional listening and questioning skills.
Strong soft skill communication internally and externally.
Outstanding written communications skills in English
Ability to multitask in a very fastpaced environment.
Experience working for an international organization is preferred.
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Business communication skills in English and German.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
