Order Management Specialist
Order Management Specialist
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3years
23000 - 37000
1 Vacancy
Job Description
About the Client
Role and Responsibilities
We are seeking an Order Management Representative to support our fastgrowing operations with experience in a relevant field such as sales sales operations or customer support. This candidate must be an excellent communicator comfortable working with our customers and partners to facilitate a smooth sales process. Additionally this person will work extensively with our Sales & Commercial Finance / Accounting Supply Chain and other crossfunctional peers.
As an Order ManagementAccount Services Specialist you will:
- You will support internal and external customers by:
- Performing order fulfillment activities of all eligible products
- Reviewing customer accounts for accuracy and completeness to ensure customer requests and changes are processed correctly
- Ensuring all customers distributors and partners are uptodate with compliance documentation
- Facilitating dispensary distributor and partner support and order fulfillment on a daily basis using available resources and tools
- Completing and managing daily global operational account activities (creation maintenance troubleshooting) in systems of record for all customers distributors and partners
- Providing crossfunctional support when necessary (shipment support and tracking RMAs open/past due invoice collection)
- Performing order fulfillment activities of all eligible products
- Possess the ability to adapt and work efficiently in a rapidly changing and dynamic environment; ability to manage multiple simultaneous tasks while maintaining a full understanding of an area of specialization.
- Communicate effectively and positively under challenging circumstances.
- Be flexible listen assess and reprioritize daily as the work may fluctuate between quick resolution or lengthy negotiation.
- Use a curious mindset to think critically troubleshoot and solve complex problems.
- Promote internal and external adoption of our B2B sales portal facilitate the onboarding and training of our customers for the best possible user experience.
- Ensure all new accounts uploaded to SFDC/SOR.
- Work closely with Global Supply Chain to ensure partner product availability/shipping requirements.
- Utilize CRM ERP and Business Tools as part of daily activities.
- Influence business tool requirements to effectively drive continuous improvement and automation of processes and systems.
- Ability to work independently on required projects as well as collaboratively with other teams.
- Outside resource/vendor supervision.
- Supporting consumable business growths.
- Purchasing / order management TBD.
Requirements
- 3 years experience in a related sales customer service or order fulfillment field (finance business analytics sales operations etc.
- Functional experience using SalesForce or other CRM systems
- The ability to work effectively with Excel (formulas) and Google Suite is key
- Strong communication (verbal written) and presentation skills
- Ability to work independently manage multiple concurrent projects and drive initiatives in a crossfunctional environment
- A proactive positive individual with attention to detail and comfortable multitasking on a daily basis
- Processoriented and makes datadriven sound decisions
- Must be able to work 9:00 AM to 6:00 PM (Pacific Time)
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
3+ years experience in a related sales, customer service, or order fulfillment field (finance, business analytics, sales operations, etc. Functional experience using SalesForce or other CRM systems The ability to work effectively with Excel (formulas) and Google Suite is key Strong communication (verbal, written) and presentation skills Ability to work independently, manage multiple concurrent projects, and drive initiatives in a cross-functional environment A proactive, positive individual with attention to detail and comfortable multi-tasking on a daily basis Process-oriented and makes data-driven sound decisions Must be able to work 9:00 AM to 6:00 PM (Pacific Time)
Employment Type
Full Time
