Customer Success Representative
Customer Success Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
SUMMARY
JOB RESPONSIBILITIES
- Customer Support and Service Request Management
- Serve as the primary point of contact for Selectlevel accounts handling inbound customer requests for services escalations and general inquiries.
- Coordinate with technical support and engineering teams to address issues and escalate complex cases when necessary.
- Follow up on service requests to ensure prompt accurate solutions are provided and customers are satisfied with the outcomes.
- Account Management and Relationship Building
- Serve as the primary point of contact for Selectlevel accounts handling inbound customer requests for services escalations and general inquiries.
- Coordinate with technical support and engineering teams to address issues and escalate complex cases when necessary.
- Follow up on service requests to ensure prompt accurate solutions are provided and customers are satisfied with the outcomes.
- Account Management and Relationship Building
- Develop and maintain a positive relationship with Select level customers to foster customer loyalty and retention.
- Keep Selectlevel customers informed on the status of their service requests and provide regular updates on service developments.
- Identify potential service needs and communicate opportunities for additional support or services to relevant account managers or sales representatives.
- Work with the account management team to complete any potential crosssell or upsell opportunities collaborate with renewals specialists to assist with any client renewals
- Documentation and Reporting
- Maintain accurate records of all customer interactions and outcomes in CRM/CSM and ticketing systems.
- Prepare reports on service request trends response times and resolution effectiveness for Selectlevel accounts identifying potential areas for process improvements.
- Document common issues and resolution procedures to enhance knowledgesharing within the team.
- Service Quality and Compliance
- Participate in ongoing training and development to stay uptodate with industry best practices and company services.
QUALIFICATIONS
- Bachelor s degree in business administration marketing or a related field
- preferred but not required.
- 12 years of experience in client success or account management
- Fluent in American English; strong speaking and writing skills.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and projects simultaneously.
- Knowledge of customer success principles and best practices.
- Experience working with CRM systems and other customer success tools.
- Passion for delivering exceptional customer service and building longterm relationships with customers
JOB REQUIREMENTS
- Should be willing to accept a longterm workfromhome arrangement.
- Should be amenable to a permanent night shift schedule.
1-2 years of experience in client success or account management Experience working with CRM systems and other customer success tools. Fluent in American English; strong speaking and writing skills. Knowledge of customer success principles and best practices.
Employment Type
Full Time
