Customer Service Representative
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1-3years
350000 - 350000
1 Vacancy
Job Description
Summary of Position: The Customer Service Representative (Accepting Orders) will be responsible for handling customer inquiries processing orders and ensuring a seamless online ordering experience. They will act as the main point of contact between customers and the kitchen team to guarantee accurate and timely service.
- Manage multiple customer interactions efficiency.
- Be proactive in resolving issues and ensuring customer satisfaction.
- Maintain accuracy in processing orders and updating records
- Adapt to the company s online ordering systems and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Strong problemsolving ability and attention to detail.
- Ability to work under pressure in a fastpaced environment.
- High level of professionalism and customer service orientation.
- Diploma or Bachelors degree in Business Communications Customer Service or a related field is a plus.
- Proficiency in using online ordering systems and basic computer skills.
- Strong written and verbal communication skills in both English and Swahili (if required).
- Prior experience in customer service or order management is preferred.
- Previous experience in customer service retail or order management is advantageous.
- Familiarity with digital communication tools and online ordering platforms.
- Ability to multitask and handle customer inquiries professionally.
Benefits
- A maximum of 150000 based on bonus.
Employment Type
Full Time
