Customer Service Assistant (ZR_23813_JOB)

BruntWork

Posted on : 03-06-2025

Employer Active

1 Vacancy

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Jobs by Experience

1Year

Job Location

Quezon - Philippines

Monthly Salary

250 - 250

Vacancy

1 Vacancy

Posted on : 03-06-2025

Job Description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Thursday-Monday 9AM-1PM and 1PM-5PM EST (20 hours per week)

Overview: We are looking for two (2) detail-oriented Customer Service Assistants to support our U.S.-based client. You will help create magical experiences for families by assisting with ticket changes resolving escalated issues and coordinating with our U.S. store teams to ensure smooth day-to-day are looking for detail-oriented proactive and empathetic individuals who can jump in immediately and deliver world-class service from anywhere in the world.

Key Responsibilities:

Respond to customer inquiries via email delivering fast friendly and effective support.

Manage ticket-related requests such as:

Late arrivals and no-shows

Rescheduling or canceling tickets

Day-of support and error resolution

Resolve escalations by investigating guest issues coordinating with store teams corporate team and offering proactive solutions.

Partner with on-site staff at U.S. stores to coordinate last-minute changes and support time-sensitive needs.

Track update and resolve open customer cases maintaining clear documentation and timely follow-up.

Recommend products and experiences based on customer needs and age ranges using internal knowledge and tools.

Navigate multiple systems efficiently while staying customer-focused at all times.

Maintain strong communication with your remote team using tools like Slack Zoom and internal ticketing systems.

Requirements

You have 1 years of experience in a customer support or contact center role (U.S. retail or e-commerce experience is a plus)

You are fluent in English (spoken and written) and able to handle customer calls and written messages professionally

You re comfortable working across U.S. time zones especially evenings and weekends

You re calm under pressure and skilled at resolving issues independently

You work well with cross-functional teams and are confident reaching out to partners or leadership for support

You have a quiet professional remote work setup with a reliable internet connection

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR23813JOB

Requirements You have 1+ years of experience in a customer support or contact center role (U.S. retail or e-commerce experience is a plus) You are fluent in English (spoken and written) and able to handle customer calls and written messages professionally You re comfortable working across U.S. time zones, especially evenings and weekends You re calm under pressure and skilled at resolving issues independently You work well with cross-functional teams and are confident reaching out to partners or leadership for support You have a quiet, professional remote work setup with a reliable internet connection

Education

High School Graduate or College Level

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

BruntWork

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Customer Service Assistant (ZR_23813_JOB)

BruntWork

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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