Marketing Manager PR, Marketing & Customer Service
Marketing Manager PR, Marketing & Customer Service
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4-5years
RM 10000 - 10000
1 Vacancy
Job Description
This organization is a Malaysia-based sports and event management company. With a strong track record of delivering large-scale marathons obstacle challenges themed runs and fitness activations the company is known for its high standards of execution creativity and customer experience. Services also include event marketing registration management and participant engagement across both physical and digital platforms. The company continues to expand its presence locally and regionally offering exciting career opportunities for professionals passionate about events branding and customer engagement.
We are looking for a dynamic Marketing Manager to lead PR marketing and customer service efforts across the organization. This role is pivotal in shaping brand positioning increasing visibility driving customer engagement and enhancing service excellence. The ideal candidate will bring a strategic mindset creative leadership and strong cross-functional collaboration skills to deliver results-driven campaigns and outstanding customer experiences.
1) Leadership & Team Management
Conduct regular performance reviews and provide continuous guidance and feedback.
2) Public Relations:
Develop and execute strategic PR plans to elevate brand reputation.
Build and maintain relationships with media outlets influencers and key stakeholders.
Handle crisis communication and manage public messaging proactively.
3) Marketing Campaigns
Lead the creation and rollout of multi-channel marketing campaigns.
Analyze consumer insights and market trends to shape strategic initiatives.
4) Customer Service Management
Oversee end-to-end customer service operations to ensure effective issue resolution.
Implement customer-focused improvements to increase satisfaction and retention.
Monitor and respond to feedback and inquiries across digital and physical touchpoints.
5) Digital & Social Media Management
Manage the brand s digital presence including website and social media platforms.
Develop and execute engaging content strategies to grow community engagement and drive registrations.
Requirements
- Bachelor s or Master s degree in Marketing PR Communications Business or a related field.
- Minimum of 5 years of experience in marketing public relations or customer service with proven leadership responsibilities.
- Strong strategic thinking and problem-solving skills.
- Customer-first mindset with a track record of improving customer satisfaction.
- Excellent verbal and written communication skills.
- Proficient in digital tools CRM platforms and social media management.
- Experience working with AI tools or willingness to learn emerging technologies.
- Comfortable working in a fast-paced evolving environment.
- Analytical and data-driven with the ability to assess KPIs and adapt strategies accordingly.
Benefits
- Birthday leave & allowance
- Parking subsidy
- Laptop allowance
- Performance based bonus
Employment Type
Full Time
