Assistant Front Office Manager
Assistant Front Office Manager
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Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. At Avani our employees always find new ways to look after the business their guests and their colleagues with utmost integrity. Within this the specific responsibilities for this position are:
Summary of the duties and responsibilities:
Help and support with departments annual budget preparation and implements the best practices to keep our expenses within the budget.
Plan and implement training plans for all Front Office employees. Conduct regular Team Member training and monitor its success. This will involve training in both IT systems and guestservice procedures.
Maintain full knowledge of the Property Management and Call Centre computer systems.
Be the driving power to achieve the departments financial targets monthly and implements innovative ways to improve our revenue figures.
Supervise the functioning of all departmental employees and facilities.
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
Ensure that all Standard Operating Procedures are being adhered to by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counselling support and guidance to the Team Members as required.
Ensure Team Members are up to date with current information and data of the hotel products and services including room types rates features and facilities food and beverage outlets & promotions AvaniSpa and AvaniFitts and other services and facilities.
Help and support local representatives of tour operators and travel agencies.
Conduct regular room and floor inspections to ensure quality standards complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
Compile weekly report for the department performance including the financial figures.
Qualifications :
College degree in hotel management or related field
Previous experience in a Front Office management role
Strong commercial/business acumen
Experience with Front Office Systems I Opera System
Fluent in English both written and verbal
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
