Technical Writer User Education Specialist
Technical Writer User Education Specialist
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Job Description
As a User Education Specialist you want to empower the pertinent stakeholders to find the answers they need when they need them so they can quickly get on with the task at hand and at the same time reducing reliance on support teams. You should have a clear vision of what a superior user education and documentation experience looks like.
User Education Specialist you should be able to:
- Determine the needs of our different stakeholders for user education material
- Write and review technical and enduser content for the product including user guides online help system error messages system field names and labels tooltips etc.
- Be able to identify the need for new content from analysis of support cases and topics on community platforms
- Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams
- Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy
- Ensure User Education is accessible at the right time in the right place in the right medium for all target groups
Qualifications :
- Proficient in English with excellent written and verbal communication skills
- Great team player who can connect with global team members.
- Commitment and ability to meet deadlines in a consistent manner
- High level of initiative accountability attention to detail and ability to follow process
- Experience using authoring software (Wordpress AuthorIT etc)
- Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment
- Ability to coordinate and manage projects in line with known timeframes
- Exposure to Oil & Gas Mining or Industrial experience would be an advantage
Additional Information :
As a step in our recruitment process all final candidates will undergo a background check to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
