Global Mobility Team Lead

The role leads the Global Mobility Team in Manila which is responsible for delivering firstrate support to AECOM employees identified for international assignments. This involves managing the operations and stakeholders in compliance with service level agreements policies governance and performance targets and acting as the first level escalation point for questions and issues.

Responsibilities & Duties

Operations Management

• Review the email chasers for TEQ and Imputed Collection processes
• Ensure adherence to quality standards service level agreements processes policies procedures and regulatory requirements.
• Act as the first level escalation point for questions analyze complex issues and implement timely resolutions. Escalate issues further as needed.
• Develop and implement internal workflow processes operating procedures team schedules and controls in collaboration with the Manager.
• Prepare and analyze various reports including performance operational progress resource utilization and process efficiency. Share these reports with internal and external stakeholders as well as the leadership team to identify and address any issues promptly.
• Participate in planning designing testing and implementation of new systems and/or new system enhancements.
• Maintain confidentiality in handling sensitive information.
• Ensure SOP/DTP maintenance processes are uptodate and relevant to the business enabling the team to work effectively and efficiently and meet performance targets.
• Identify and implement process improvement initiatives to streamline processes improve customer experience and increase productivity.
• Lead shortterm projects and support medium to longterm initiatives.

Team Leadership

• Manage the teams workload and capacity effectively including bulk transactions daily volumes and cases to ensure excellent service delivery and that SLAs and productivity targets are achieved
• Recommend long or shortterm adjustments to staffing model when/if necessary to effectively support shifts in scope of work and/or volume
• Implement the teams business continuity plan
• Foster a highly motivated team through positive relationship and dynamics
• Manage team performance and set behavioral expectation; conduct regular review provide feedback and coaching and other relevant developmental training and learning opportunity plans to ensure the success of the individuals within the team.
• Provide guidance and direction to the team on policies procedures and management guidelines act as the subject matter expert in these areas 

Stakeholder Management

• Develop excellent stakeholder relationships through timely communication and excellent customer service
• Acts as the technical expert for the function and provide guidance to key stakeholders on the policies and procedures related to the operations
• Discuss and manage stakeholders feedback
• Develop and implement preventative actions and monitor effectiveness. Complete and communicate Incident Reports with stakeholders to ensure customer satisfaction.

Qualifications :

Minimum Requirements:

• Bachelors degree in human resources any businessrelated course or equivalent relevant courses
• At least 7 to 10 years of relevant work experience in expatriate tax/and/or global mobility
• Has people management experience
• Expert knowledge of processes and procedures related to HR and HR operations.
• Expert in using HR systems payroll or time recording systems such as Oracle Workday SAP PeopleSoft Service Now or other similar platforms and tools
• Advanced proficiency in MS Office
• Strong Experience creating reporting dashboards and excellent tracking capabilities
• Strong Experience in handling projects relevant to HR services

Attributes:

• Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers stakeholders and direct reports. (Communication) 
• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration) 
• Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving)
• Ability to supervise and manage the daytoday work assignments deliverables and operational requirements aligned with the functional goals and objectives. (Operational Management)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
• Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements key performance indicators and polices. (Planning and Organizing)
• Ability to gather integrate validate and analyze relevant data to develop resolutions findings and recommendations. (Analytical Thinking)  
• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)
• Ability to analyze dashboard findings and drill down regarding trends and root causes. (Attention to detail)

Working Environment and Physical Demands: 

• Ability to work on a midshift schedule
• Amenable to work in a hybrid working arrangement/setup

Additional Information :

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime