Implementation Manager
Implementation Manager
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Job Description
Whats it all about
The Implementation team are responsible for managing endtoend lifecycle of client implementations (onboarding offboarding or remediation). This role will be responsible for leading the endtoend lifecycle of a particular client implementation. This may include:
- Planning client onboarding offboarding or remediation activities across the full delivery lifecycle
- Managing the of the client implementation including capturing and reporting the status of core implementation tasks
- Managing client route expansion and maintenance requests (including key legal and compliance reviews and approvals)
- Supporting handover of client or network partners to BAU teams ensuring all appropriate governance and signoff has been finalised
- Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook
What we expect of you day to day.
This role will report to the Director Implementation and shall:
- Manage key implementation objectives deliverables milestones dependencies and success criteria in collaboration with the sponsor and other stakeholders
- Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team
- Ensure all stakeholders are kept up to date on progress potential risks and delays budget concerns etc.
- Anticipate issues and delays that may occur and put contingency plans in place as appropriate
- Respond to issues challenges and concerns that arise during the implementation challenging and pushing back as required
- Manage the relationship with both internal and external senior stakeholders escalating only in the most complex situations
- Work with others to utilise multiple information sources in order to resolve complex problems identifying potential solutions and recommendations
- Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria
Think you have what it takes
If you are interested in a career that will challenge and inspire you wed love to hear from you!
This is a hybrid position. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site).
Qualifications :
- Proven track record in delivering high value multifunctional transformation programmes within a complex and fast evolving matrix driven organisation
- Minimum 5 years of experience in project management or programme management
- Previous experience in direct or matrix management of large teams
- Effective leadership people management communications and influencing skills
- Excellent skills in drafting presentations reports communications and other deliverables
- Experience delivering a range of complex projects
- Hold relevant project management qualifications (e.g. Prince II Agile)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
