Senior Analyst Deskside Support
Senior Analyst Deskside Support
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Job Description
What youll do
- Respond to computer related service and incident tickets.
- (Desktops/laptops) Hardware and software trouble shooting
- Onboarding and Offboarding Users
- Support the wider IT team with Server / Network issues
- Provide installation and upgrade services of supported hardware and software
- Maintain stock levels by managing the inventory of hardware equipment.
- Ensure business continuity by managing on time renewals for IT services.
- Provide support to the deployment teams for IT releases.
Qualifications :
Were looking for people who have
- 2 years experience in an IT support role
- Excellent English communication skills with the ability to effectively interface across crossfunctional technology teams and the business.
- Candidates need to be flexible efficient and be able to work independently
- Ability to communicate technical information to a non technical audience
- Strong sense of customer service skills
- Good organizational skills
- Proficient with remote worker technology accessibility and troubleshooting skills
- Basic Network troubleshooting skills and knowledge
- Working knowledge of Microsoft Active Directory Microsoft Group Policy Objects experience.
Additional Information :
About Nielsen Brandbank
With over 20 years experience and operating in 16 countries Nielsen Brandbank is the content partner to brands retailers and wholesalers across the globe creating a rich online shopping experience while minimising the cost and complexity for the industry. We are embedded within the global NielsenIQ brand leveraging over 100 years of consumer intelligence and continuing to strive for perfection in the ever changing and demanding world of global eCommerce.
Nielsen Brandbank is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
