REF55477Q- EUC Desktop Support -Hyderabad- Immediate joiner - WFO - Sr Prog Analyst - EIT
REF55477Q- EUC Desktop Support -Hyderabad- Immediate joiner - WFO - Sr Prog Analyst - EIT
Posted on :
04-03-2025
Employer Active
1 Vacancy
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Job Description
- Manage enduser computing services including hardware and software support adhering to WNS standards and policies.
- Provide first and secondlevel troubleshooting for network operating systems and applications meeting agreed Service Level Agreements (SLAs).
- Coordinate IT projects related to enduser computing including system upgrades and new technology deployments.
- Manage EUC audits update policies and oversee asset tracking for EUC Telecom Network and Server assets.
- Liaise with vendors for hardware and software procurement warranty services and support.
- Generate and present regular reports on service desk performance including incident trends and user satisfaction.
- Provide relevant user training and maintain uptodate IT documentation in compliance with ISO standards.
- Collaborate with managers on decisionmaking discussions budgeting and executing specific projects as directed by management.
Qualifications :
Any Graduate
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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