Customer Support Advisor - German speaking all genders
Customer Support Advisor - German speaking all genders
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Job Description
Customer Support Advisor German speaking (all genders)
About The Role
Bring your customerfirst attitude to Bwin a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment youll be part of has to be experienced to be believed. Play a vital role at the worlds largest sports betting and gaming company. Youll be in the thick of the action making sure our customers enjoy an amazing entertainment experience every day. For the good of entertainment.
Are you looking for a great opportunity to develop your skills Are you a flexible driven and solutionoriented person with an open mindset Are you a real peoples person with amazing customer service skills
Seize the opportunity and find out more about us!
Were looking for real team players to be a part of Entain and provide professional support to our customers.
What youll be doing:
- Handling customer inquiries via chat/email/phone; including but not limited to product related (Sports Casino Poker) as well as cashier related matters
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
Qualifications :
What we need from you:
- Willingness and flexibility to work in the shifts
- German language C1 level
- English language skills to a business standard
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multitask/cultural and everchanging dynamic environment
- A flexible creative and driven personality
- General computer knowledge (MS Office Internet)
- Interest in Sports Casino and Poker products would be a benefit relevant training will be provided
Additional Information :
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
