Air Export Agent
Air Export Agent
Posted on :
03-03-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Air Export Department.
Key Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system.
- Track and Trace Air Export Files and reporting. Use Tree View on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines trucking companies and others.
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP
- Meet KPI standards in accordance with the Companys procedures
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Qualifications :
- Minimum Education & College or University graduation or equivalent qualification
- IATA Certification (preferred)
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills
- Good Microsoft Office skills (Excel Word etc.).
- Fluent in English
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Additional Information :
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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