Front Office Supervisor
Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Career that lets your passion shine:
- Oversee daily lobby operations ensuring seamless checkins checkouts and guest interactions with Reception Concierge and Guest Services
- Lead train and inspire the Front Office team ensuring guests receive a luxury experience in every interaction
- Handle guest concerns with professionalism resolving issues efficiently to enhance guest satisfaction
- Assist in managing room inventory VIP arrivals and operational procedures to optimise service and revenue
- Create and implement strategies to increase revenue through upselling and loyalty engagement
- Collaborate with departments including Housekeeping and Reservations to ensure a flawless guest experience
- Support the Assistant Front Office Manager in driving service excellence team engagement and operational efficiency
Qualifications :
What you will bring to the role:
- Previous experience as a Front Office Supervisor in a luxury hotel (or similar senior role)
- A passion for hospitality guest engagement and delivering fivestar service
- Excellent personal presentation communication and interpersonal skills
- Strong leadership and problemsolving skills with the ability to think on your feet
- Experience with hotel systems (e.g. Opera Cloud) and a strong understanding of front desk operations
- Exceptional communication skills and the ability to build rapport with guests and colleagues
- Availability to work a rotating roster including weekends and evenings
Additional Information :
Thrive in our Sofitel Gold Coast Broadbeach community:
- Complimentary meal on shift available via Le Caf
- Employee discounts on accommodation dining and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program.
- Be part of a luxury 5star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach with walking distance to beaches restaurants and shops
If you are ready to take the next step in your career with a leading global luxury hotel brand apply today.
Please note that full AU working rights are required for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
