Key Account Manager mfd

Are you ready to drive seamless customer integration enhance operational efficiency and support the rapid growth of our sales operations As the Key Account Manager you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fastpaced environment. This role based in Vienna will focus on a client portfolio mainly in Austria & Switzerland.

The Key Account Manager is responsible for driving topline revenue loyalty attachment and market share to meet & exceed goals covering transient & groups business from a designated account portfolio within the region assigned. Making sure that Accor programs such as ALL meeting planner ALL Business Voyageur and other product are introduced to the clients.

The Key Account manager is expected to maintain close contact with Customers and Hotels and act as the central point of contact between Accor and the assigned accounts. In doing so the Account Manager will be expected to maintain uptodate Account Plans with annual strategies and goals for each client to drive revenue and loyalty share.

Moreover the Key Account Manager is responsible for providing coaching advice and feedback to hotels on the designated account portfolio on a regular basis. Working in collaboration with colleagues across the Global Sales community is key to achieve those objectives.

The CRM tool in place (Salesforce) is the main working tool for the key account manager to track all activities opportunities and document regular business review meetings with clients. Handling direct group inquiries client queries and rates inquiries is also a key task for this role.

Actively participate in industry bodies& associations such as ABTA (Austrian Business Travel Association) and ASTM (Association of Swiss Travel Management) with the aim of progressing Accors standing within the industry and to forge partnerships with key contacts that can be leveraged to secure business opportunities for our hotels.

Other tasks duties and responsibilities as assigned from time to time by the Direct Manager.

Qualifications :

• Bachelor Degree in Business Management Tourism or Hotel Management is preferred but not essential
• 5 years experience in the hotel industry with a sound understanding of hotel operations sales marketing and distribution ecosystem
• Strong account management and relationship building skills
• Excellent listening negotiation and presentation skills
• Excellent verbal and written communication skills
• Proactive solution and targetoriented perspective

Zustzliche Informationen :

What is in it for you:

• Competitive Salary Package In accordance with the collective agreement the minimum base salary for this role is 2398.00 gross per month. However the actual salary will be higher reflecting the candidates experience skills and qualifications.
• All Heartist Card and other special employeeonly prices and offers in Accor hotels across the globe
• Hybrid way of working (2 days in the office 3 days at home)
• Be based in our Vienna Head Office
• Ticket Restaurant vouchers
• Corporate health management activities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in and outside of the region or globally
• Various ESG activities & initiatives

Additional information

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Parttime