Customer Success Team Administrator - Gurugram India

About Sedex

Sedex is a trusted partner for over 85000 businesses worldwide helping them create socially and environmentally sustainable supply chains. Through our platforms powerful data insights and expert guidance we simplify the management assessment and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide datadriven insights accessible tools and exceptional services that support businesses in improving environmental social and governance (ESG) performance and outcomes.

The role

The purpose of this role is to support the global sales delivery of the Customer Success team. You will be working closely with the Head of Customer Success and the Project Manager to organize and manage customer supplier data and internal processes to successfully deliver onboarding and engagement campaigns.

Please note that this role is based in Gurugram India.

Key responsibilities

• Sales Analytics & Reporting: Generate maintain and analyse Salesforce dashboards flagging any anomalies or concerns that could impact customer success initiatives.
• Shared Inbox Management: Oversee and manage the Customer Success shared inbox triaging incoming requests and assigning tasks to the appropriate global team members for followup.
• Liaison Between Internal Teams: Act as the key point of contact between the Global Customer Success team and the Salesforce admin team to ensure that systemrelated needs and enhancements are communicated effectively. Working with other departments team administrators to ensure synergy across teams when it comes to reporting.
• Data Management: Upload maintain and update customer records in Salesforce assigning appropriate tasks to individuals within the team.
• Process Improvement: Work with Customer Success management to identify process inefficiencies and suggest improvements to enhance team effectiveness.
• Documentation & Knowledge Management: Keep key sales documentation up to date including process guides training materials new product development strategy development and FAQs to support team with onboarding suppliers and to support their ongoing learning.
• Support Sales & Engagement Initiatives: Assist Project Manager and Coordinator with campaign preparation including data validation and segmentation to ensure targeted outreach efforts are effective.

Knowledge Skills & Experience

• 3 years in a similar role
• Strong analytical data skills with the ability to interpret and present datadriven insights
• Experience of using a data analytics platform (eg. Tableau Thoughtspot snowflake)
• Strong experience generating and maintaining reports and dashboards in Salesforce.
• Excellent organizational and multitasking abilities with a keen eye for detail.
• Proficiency with Microsoft Office (Excel PowerPoint Word)
• Strong written and verbal communication skills at different stakeholder levels.
• Ability to effectively manage workload and prioritize tasks in a fastpaced environment.
• Team player with strong interpersonal skills and a collaborative mindset.
• Experience in a sales support customer success or administrative role within a SaaS or B2B environment is a plus.

Our culture

At Sedex our approach to business and culture is firmly rooted in our core values which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• CustomerDriven: We are passionate about delivering exceptional value to our customers. By listening to their needs understanding their challenges and continuously adapting our solutions we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problemsolving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work make decisions with confidence and contribute proactively to the success of the team and the business.
• Deliver Results: We are resultsoriented and committed to delivering tangible impactful outcomes for our customers our business and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity ensuring that all employees feel empowered to contribute collaborate and excel. We celebrate diversity in all its forms recognizing that our strength lies in the variety of experiences perspectives and ideas that each individual brings to the table.

By embedding these values into our daily practices we ensure that we not only meet our business objectives but also create a lasting positive impact on our people our customers and the communities we serve.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy