Customer Support Specialist Virtual Meetings Platform Bilingual German English - Remote Position Based in Bulgaria
Customer Support Specialist Virtual Meetings Platform Bilingual German English - Remote Position Based in Bulgaria
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Job Description
About the Role
As a Customer Support Specialist for a Virtual Meetings Platform with German and English you will be the first point of contact for customers using advanced virtual collaboration tools. Your role is to aid with inquiries offer basic troubleshooting and ensure superior customer experience across various communication channels.
Key Responsibilities
- Respond to customer inquiries via phone email and web chat.
- Provide guidance on product usability subscription management and license issues.
- Perform initial troubleshooting and escalate complex technical issues when necessary.
- Manage customer requests related to account configurations feature enablement/disablement and report generation.
- Collaborate with specialized teams (Technical Support Finance Legal and Partner Support) to ensure accurate and timely issue resolution.
- Maintain precise records of customer interactions in our internal ticketing system.
Qualifications :
What We Are Looking For
- Fluency in English and German.
- Availability to work Monday to Friday 10 AM 7 PM (fulltime).
- Based in Bulgaria.
- Strong communication and interpersonal skills with a professional and customerfocused approach.
- Problemsolving skills and a solutionoriented mindset.
- Ability to guide customers through selfservice tools and instructions.
- Prior experience in customer service technical support or account management is a plus.
- Basic knowledge of CRM software and virtual platforms with a willingness to learn new systems.
Additional Information :
What We Offer
- Job Security: Permanent contract with longterm career opportunities.
- Health & Wellness: Additional health insurance life insurance and an Employee Assistance Program with 24/7 psychological support.
- WorkLife Balance: 21 days of paid annual leave and 1.5 hours of paid breaks daily.
- Compensation & Benefits: Competitive salary food vouchers and a partially covered Multisport card.
- Career Growth: Clear career paths with opportunities for internal promotion and professional certifications.
- Work Flexibility: Ability to work from home and a workspace in our Sofia office.
- Efficient Digital Processes: Enjoy a seamless experience with the digital administration of employee documents and HR processes powered by esignature technology.
- Employee Rewards: Attractive referral program performance recognition and gifts for special life events (e.g. birth or adoption).
- Community & Culture: Regular teambuilding events wellness programs and corporate social responsibility initiatives.
- Modern Work Environment: Onsite parking (per company policy) and access to cuttingedge technology.
If you are ready to advance your career and be part of an innovative customerfocused team we want to hear from you!
Apply today and help shape the future of virtual collaboration!
All your information will be kept confidential according to GDPR guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
