Senior Program Manager Partner Onboarding

Senior Program Manager Partner Onboarding 

Company: 

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow. 

The Team: 

Come join ServiceNows Partner Engagement Team where our vision is to engage and empower partners to thrive at every stage of their journey. Together we will lead with simplicity and innovation delivering extraordinary engagement that transforms how partners connect learn and grow. 

The Role: 

The Senior Program Manager Partner Onboarding will oversee the execution of partner onboarding initiatives ensuring alignment with strategic goals timelines and stakeholder expectations. This role will drive efficiency in the partner onboarding process by integrating AIpowered tools automation and process improvements working and aligning with the many stakeholder groups that touch partner registration and onboarding. 

The ideal candidate has experience in enterprise software partner ecosystems and project/program management. They thrive in a fastpaced environment have strong stakeholder management skills and can translate business objectives into actionable projects. 

Key Responsibilities: 

Program Development Execution & Coordination 

• Manage onboarding projects from concept to completion ensuring they meet business objectives and partner needs. 

• Maintain project timelines milestones and deliverables ensuring crossfunctional alignment. 

• Serve as the main point of contact for stakeholders addressing roadblocks and ensuring smooth execution. 

• Setup and run weekly/monthly/quarterly working operating and steerco meetings. 

Technology & AI Integration 

• Oversee the implementation of AIpowered learning tools automation and process improvements in partner onboarding. 

• Work closely with the Process Mapping Specialist to integrate AIdriven efficiencies in onboarding workflows. 

Measurement & Continuous Improvement 

• Track project success metrics including partner engagement completion rates and time to value. 

• Collect feedback from partners and internal teams to refine and optimize onboarding initiatives. 

Qualifications :

Experience Required: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 710 years of experience in program and project management within enterprise software SaaS or IT organizations. 

• Strong ability to manage multiple projects and drive alignment across crossfunctional teams. 

• Experience implementing technologydriven solutions to improve operational efficiency. 

• Excellent stakeholder management communication and problemsolving skills. 

• Bachelors degree required; MBA or advanced degree preferred. 

• PMIPMP certification is a plus. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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