Mainframe support engineer
Mainframe support engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Mainframe support engineer
Location: Dearborn MI Hybrid
Duration: 1 Years
JD:
Key Skills and Competencies:
- Strong L3 technical understanding of Omegamon and mainframe environments.
- Experience with IBM and manufacturer Omegamon updates and patch management.
- Ability to manage and execute change requests in complex IT environments.
- Excellent problemsolving and troubleshooting abilities.
- Strong communication skills to manage customer interactions effectively.
- Proactive approach to maintaining high service quality and resolving issues in a timely manner.
- Performance Fine tunning
Primary Responsibilities:
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- Provide support for customer environments ensuring the stability and seamless functioning of services.
- Perform updates to Omegamon environments in line with IBM and manufacturer recommendations.
- Serve as the main point of contact for all Omegamonrelated inquiries and issues.
- Ensure readiness for audits and maintain compliance.
- Prepare execute and manage changes to Omegamon environments addressing problems or updating products as needed.
- Actively participate in environment validations to ensure accurate and optimal setup.
- Contribute to Disaster Recovery efforts ensuring effective and timely recovery plans.
- Keep support tools such as RCP SharePoint HC and User Validation up to date.
- Attend and participate in scheduled and delegated meetings to provide updates and gather information.
- Open and act on tickets problems and PMRs to deliver secondlevel customer support.
- Maintain control over Omegamon access for customers and internal users.
- Participate in internal meetings with relevant teams to coordinate efforts and resolve issues.
- Apply Omegamon best practices including maintaining historical files where necessary.
- Provide oncall support responding promptly within defined response times.
- Create and maintain detailed documentation for customer environments to ensure accurate records.
- Respond to customer requests within agreed response times ensuring high levels of customer satisfaction.
- Provide 24/7 support with the majority of maintenance occurring during regular business hours.
- Offer support during monthly maintenance weekends or other planned activities as required.
The role requires a proactive approach to maintain optimal system performance minimize downtime and deliver seamless customer experiences
Employment Type
Full Time
