Desktop engineering support with specialization in Virtual Desktop Infrastructure VDI administration and maintenance
Desktop engineering support with specialization in Virtual Desktop Infrastructure VDI administration and maintenance
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Skill/Technology
Key Responsibilities
Experience Required
(years)
Group Policy Management (GPOs)
Assisting in the creation modification and
maintenance of Group Policies to enforce settings across user devices
2
Application COTS Troubleshooting
Ability to diagnose issues related to COTS
applications proficiency in installing and configuring integration with exiting system ensuring seamless operations
3
Windows 10/11 troubleshooting
Problem solving strong knowledge of windows 10 OS Diagnose and resolve technical issues support software and hardware related problems
3
Incident Management
Respond to reported service incidents identifying causes and initiate resolution collaborate with incident management team
3
ITIL Concepts
Desirable certification in ITIL Foundation
2
VMware
AppVolume
Management and deployment of AppVolumes
troubleshooting and updates
3
VMware Horizon
Setup configuration and management of Horizon
VDI environments
3
VMware vSphere
Managing virtual machines ESXi hosts and vCenter
operations.
3
VMware DEM/UEM
User environment management personalization and
policy enforcement
2
FSLogix
User environment management personalization and
policy enforcement
2
Master Image
(VDIMDT)
Creating maintaining and optimizing VDI master
images using MDT
3
Optimization /
Monitoring
Performance tuning monitoring VDI environments
proactive troubleshooting.
3
PowerShell
Created document implement and troubleshoot
scripts written in PowerShell
2
DUTIES/ROLE:
Installation configuration administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies
Perform daily administration troubleshooting and monitoring of VDI infrastructure instances including underlying virtual application delivery and profile infrastructure
Conduct installation upgrade and configuration of existing and new VDI instances including associated virtual and application
Monitor the performance troubleshoot and continuously optimize the existing VDI setup including so called master or golden images
Ensure healthy and functional end user computing environment
Review troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)
Work on and resolve incidents and service requests using the Purchaser s trouble ticket system
Enhance the business continuity by improving the fault tolerance and disaster recovery
Propose design implement test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure VDI application and user profile layers
Improve the maturity of the IT Operations
Develop implement improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup
Develop disseminate and improve instructions for Level 1 and Level 2 technicians
Perform on the job trainings as needed to team members Level 1 and Level 2 technicians
Employment Type
Full Time
