Customer Success Associate
Customer Success Associate
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1 Vacancy
Job Description
The Customer Success Associate will support the fastgrowing Customer Success Management (CSM) team by reliably maintaining and improving our processes. Our CSM team is here to help customers unlock more value and maximize their results with our software solution for quality and compliance. Our goal is to meet and exceed clients expectations by acting as trusted advisors supporting their digital transformation.
Key Responsibilities include:
- Upload data for customers: Products POs Entities Checklists measurement charts
- Place booking made in QIMAone into the QIMA Service Platform
- Support the Customer Service chat: on entrylevel queries of our support chat (cache issues resend invitations etc...)
- Prepare onboarding emails for customers
- Invitation email and guidelines to new users
Standardization Processes Training:
- Contribute to Internal projects of formalization and standardization: all processes to be mapped in clear SOPs
- Create models to answer current business questions; validate and understand the conclusions
- Create presentations for Customer meetings
- Create quotation files and follow the invoicing process
Monitoring Tracking and Followup:
- Check daily the QIMAone Brand accounts to monitor activity
- Make sure all tickets are handled according to the SLA
- Follow the training completion with new users on a weekly basis
Presentations and Content Creation:
- Prepare followup after demos: email recording dedicated handbook
- Create and edit videos: from demo and for training purpose
- Create aliases and maintain the logins and passwords
- Prepare test and defect checklists based on clients documents and best practices
Qualifications :
In order to succeed in this role you should have:
- A university degree graduate of Business or any related course;
- Good command of oral and written English;
- Selfinitiated independent and a good team player;
- Open to fresh graduates who are highly trainable.
Additional Information :
PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES
- HMO (Medical insurance) 100% for Employee and 100% for first dependent;
- 15 days paid leave;
- Teambuilding activities
- Free coffee
- Game room
- Performancebased salary adjustments
- Employee recognition awards
- Social Awareness and Community
- Involvement Activities
So READY TO BECOME A QIMATE JOIN US!
Craft the future Start your journey at QIMA to REVEAL your potential!
Because our differences make the difference at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
QIMA recognizes and recruits all its talents.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
